Forum Discussion

reptem1970's avatar
reptem1970
Roku Guru
2 years ago

Poor picture quality using Spectrum TV app

I have a roku premiere steaming device because I like to use an infrared universal remote instead of the roku remote. Everytime I use the spectrum app, everything is blurry, like unwatchable almost unless I restart the device, then it's ok until I leave the app and come back to watch again without restarting, then its all blurry again. It's not my connection or the roku device, it's the spectrum app. I think with older roku devices they have some buffer issues with this app.

8 Replies

  • RokuJohnB's avatar
    RokuJohnB
    Community Moderator
    2 years ago

    Hi reptem1970,

    Thank you for posting here in the Roku Community!
    We'd like to take a closer look into this issue that you're having with the Spectrum channel. May we know how far your Roku device is from your network router? Is this happening on all of the channels and contents, or is it isolated? (Specify)

    With detailed information, we will be able to assist you further.

    Thanks,

    John

    • reptem1970's avatar
      reptem1970
      Roku Guru
      2 years ago

      It's hardwired with GB ethernet cable at 500mbs per second. It only happens with the spectrum app, all other apps are perfect.  Its only on model 4630-x Roku Premiere+

      • RokuJohnB's avatar
        RokuJohnB
        Community Moderator
        2 years ago

        Hi reptem1970,

        Thank you for the additional information!
        We will be more than delighted to assist you further with this concern.  Please try to update the channel by highlighting the channel tile, pressing the star button on your Roku remote, and selecting check for updates. Try to see if that will be able to fix the issue.

        Let us know how it works, and we will continue to assist you further.

        Thanks,

        John