Forum Discussion

DragonCurse4's avatar
DragonCurse4
Reel Rookie
10 months ago
Solved

Pokémon Season 10's episode is missing

I was watching Pokemon Diamond and Pearl with my family 2 days ago on the Roku Channel, and it had all episodes available to watch on the streaming service. Yesterday though, when I went to watch it with my family, all episodes but one disappeared from season 10. All the other seasons in the Diamond and Pearl arc still had their episodes except season 10. Anyone know why that happened? And does Roku plan on putting the episodes back on the Roku Channel?

content
  • RokuCarly's avatar
    RokuCarly
    9 months ago

    Hi, DragonCurse4.

    Greetings from the Roku Community.

    Just wanted to update you that this reported content issue has been resolved. Feel free to reach out anytime you need help or create a new post for different concerns. You may also visit our Support website for additional troubleshooting resources. 

    In the meantime, we hope you continue to have a Happy Streaming! 💜

    Best regards,
    Carly

7 Replies

  • RokuCarly's avatar
    RokuCarly
    Community Moderator
    10 months ago

    Welcome to the Roku Community, DragonCurse4!

    Thanks for bringing this to our attention. I'll make sure to coordinate this with the appropriate team for review and I'll let you know once I've received any updates regarding this case.

    In the meantime, we apologize for any inconvenience this has caused your streaming. 

    Warm regards,
    Carly

    • DragonCurse4's avatar
      DragonCurse4
      Reel Rookie
      10 months ago

      So what's the update on this? When will the episodes be put back? Will the episodes be put back?

      • RokuCarly's avatar
        RokuCarly
        Community Moderator
        10 months ago

        Hi, DragonCurse4.

        We haven't received any updates regarding this matter, and no further information is available yet. No worries! This case is under investigation and is currently in review.

        Thank you for your patience and understanding.

        Warm regards,
        Carly

  • DragonCurse4's avatar
    DragonCurse4
    Reel Rookie
    10 months ago

    It's been over a week, is there still no word on what's going on with the episodes? I'd like to continue watching this with my family.

    • RokuCarly's avatar
      RokuCarly
      Community Moderator
      10 months ago

      Hi, DragonCurse4.

      Thanks for getting back. 

      In the meantime, the team is currently investigating the missing episode of this series and is in the process of fixing it. No worries! I've already followed this up with the team for updates. 

      Your patience and understanding are highly appreciated.

      Regards,
      Carly

      • RokuCarly's avatar
        RokuCarly
        Community Moderator
        9 months ago

        Hi, DragonCurse4.

        Greetings from the Roku Community.

        Just wanted to update you that this reported content issue has been resolved. Feel free to reach out anytime you need help or create a new post for different concerns. You may also visit our Support website for additional troubleshooting resources. 

        In the meantime, we hope you continue to have a Happy Streaming! 💜

        Best regards,
        Carly

  • alexendrajohn's avatar
    alexendrajohn
    Newbie
    20 days ago

    That definitely sounds frustrating, especially when you're right in the middle of enjoying the series with your family. Season 10 of Pokemon Diamond and Pearl is a fan favorite, and it’s strange that all but one episode suddenly disappeared from the Roku Channel. This kind of thing usually happens when streaming rights expire or get updated, and platforms like Roku sometimes have to remove or rotate content without much notice.

    As a fellow fan who enjoys the Pokemonjoy of watching these episodes from the start, I get how disappointing this can be. It might be worth reaching out directly to Roku Support or checking their help forums to see if the episodes are coming back. Sometimes they update or renew content, so hopefully the full season returns soon so you and your family can keep enjoying the journey through Sinnoh!