Forum Discussion
Quantum801
5 hours agoReel Rookie
yeah only having issues with the plex app. Seems to only be an issue streaming local media from the Plex server. Streaming the same media from a PC does not have any problems.
RokuEmmanuel-D
5 hours agoCommunity Moderator
Thanks for the additional info! Quantum801
We'll try to look into this further. Mind sharing the following info below?
- Roku device model, Device ID, Serial Number, and Software version (It can be found in Settings > System > About)
- Tracker ID (Press Home five times, then press Back button five times when the issue occurs)
- App build version (Highlight the app from the Home Screen and press the Star * Button)
We hope to hear from you soon!
Roku Community Team