Forum Discussion

S2Nice's avatar
S2Nice
Channel Surfer
2 months ago

Playback problems on Plex app on 4850X and TCL Roku TV

Over the last few days, we've noticed many movies in our Plex libraries are unplayable, but ONLY on our Roku devices. On Plex client apps elsewhere, everything in the library plays.

Mixed bag of 1080p 264 mkv and mp4, reasonable bitrates. Both Rokus getting 100Mb/s WAN on WiFi. On some, if I fiddle with playback settings to force transcode will play, but some I have to push it down to 720Kb/s, which is absolute garbage to look at.

Many of the now-unplayable movies we have watched before on Plex app on Roku, and everything still plays perfectly fine on any other Plex client and on Plex.tv, so it's just not working well at all on Roku platform for me right meow. I much prefer our Rokus, as I'm accustomed to the remote.

I just need to know what to do to fix this. The settings on the clients and the server have not been changed, so are still where they were when everything still played.

Clients:

Roku Ultra / m: 4850X / sv: 14.5.4 / b: 5944 / Plex v: 7.3.4.16.10031

TCL Roku TV / m: 55S401 / sv: 14.5.4 / b: 5944 / Plex v: 7.3.4.16.10031

app playback

1 Reply

  • RokuTakashi's avatar
    RokuTakashi
    Community Moderator
    2 months ago

    Hi, S2Nice 

    Thanks for reaching out.

    I understand that you've encountered an issue when streaming on the Plex app, and I'd like to gather additional information for us to take a closer look

    Share with us the details below...

    • Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
    • Photo of a video of the streaming quality.
    • Troubleshooting steps performed.

    Keep us posted along with the requested details.

    Thanks,

    Roku Community Team