Forum Discussion

S2Nice's avatar
S2Nice
Channel Surfer
5 months ago

Playback problems on Plex app on 4850X and TCL Roku TV

Over the last few days, we've noticed many movies in our Plex libraries are unplayable, but ONLY on our Roku devices. On Plex client apps elsewhere, everything in the library plays. Mixed bag of 108...
app playback
RokuTakashi's avatar
RokuTakashi
Community Moderator
5 months ago

Hi, S2Nice 

Thanks for reaching out.

I understand that you've encountered an issue when streaming on the Plex app, and I'd like to gather additional information for us to take a closer look

Share with us the details below...

  • Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
  • Photo of a video of the streaming quality.
  • Troubleshooting steps performed.

Keep us posted along with the requested details.

Thanks,

Roku Community Team