Forum Discussion

Richmiller's avatar
Richmiller
Newbie
11 months ago
Solved

Peacock gone after a update

I have Roku tv watch peacock all the time. The tv updated last night and peacock is gone. If I search it and it says open app when I click it it does nothing. Help
app playback
  • RokuJohnB's avatar
    RokuJohnB
    11 months ago

    Welcome to the Roku Community, Richmiller!

    Thanks for letting us know about this issue you had with the Peacock channel since It was gone after you updated the Roku TV. Please try to system restart the Roku TV by going to Settings> System> Power> System Restart.

    If the problem still persists, keep us posted.

    All the best,
    John

RokuJohnB's avatar
RokuJohnB
Community Moderator
11 months ago

Welcome to the Roku Community, Richmiller!

Thanks for letting us know about this issue you had with the Peacock channel since It was gone after you updated the Roku TV. Please try to system restart the Roku TV by going to Settings> System> Power> System Restart.

If the problem still persists, keep us posted.

All the best,
John

  • momangl65's avatar
    momangl65
    Newbie
    5 days ago

    This worked for me. Thanks

    • RokuJohnB's avatar
      RokuJohnB
      Community Moderator
      5 days ago

      Hey there, momangl65​!

      We are pleased to hear that the issue has been resolved. Please let us know if there is anything further we can assist you with.

      Roku Community Team

  • Bluejayro's avatar
    Bluejayro
    Newbie
    10 months ago

    we are having the same issue.. after the update Peacock will not launch... the error is "something went wrong".. please help

    • RokuCarly's avatar
      RokuCarly
      Community Moderator
      10 months ago

      Welcome to the Roku Community, Bluejayro!

      It seems like you are having accessibility issues with the Peacock app on your Roku device. No worries! We're going to suggest some steps to help you troubleshoot this app. 

      Before proceeding, may we know if this is the only app you have this issue with? Also, are you accessing this directly from the standalone app or via The Roku Channel?

      In the meantime, if your subscription is not billed via your Roku account, kindly follow the steps precisely provided by our support article on How to resolve a channel playback issue.

      However, if you're billed via Roku, please highlight the Peacock channel tile and press the star (*) button on your remote to update it. 

      Let us know how it goes and we'll go from there.

      Best regards,
      Carly