For the past few days, every time I try and open the Peacock channel I get a screen with a sad cat (Puss & Boots maybe? LOL) saying "Something went wrong. Peacock is currently unavailable. Please try again later". I've hit retry a thousand times. Happening on both my Roku TV's and also my Roku Soundbar.

Same - what internet service provider?I have two Roku TVs, and beginning Friday neither of them could load the Peacock channel. The message is the same - Peacock is currently unavailable. All my non-Roku devices continued to function normally, and my Roku could load all other apps normally. I've tried it all, factory resets, clearing the cache, updating the tv & app, power cycling. I spoke with Roku & Peacock support - neither of them could figure it out and escalated the issue, no update yet.The one thing that made a difference - if I changed from my usual Wifi (fIOS) to a personal hotspot, suddenly Peacock loaded. Not a viable workflow, of course.This seems like clearly an infrastructure problem between Roku & Peacock.

Remove / Restart / Re-install is not a cure-all. It is generally the first recommended troubleshooting step to eliminate the possibility of the problem being caused by an outdated, incomplete, or corrupted installation. When one Removes and Re-installs without clearing the memory cache in between, there is no assurance that a clean installation was achieved, so this is usually mentioned when people just say they removed and reinstalled the app without mentioning a restart.If that doesn't fix the problem, you know the problem lies elsewhere.

Same here on all 3 of my Roku’s. It works just fine on my iPhone connected to the same WiFi so it must be the Peacock Roku app.

Same problem here on two Roku TVs One a TCL the other a Vizio with a Roku stick. Says my version of the app is current. Streaming is getting to be a PIA and cable is looking better...except for the price gouging. Over 24 hour like this here.

Yup - me too! Peacock works on my computer and my ipad-- but not Roku I have been in touch with them 3 times-- I restarted devices, updates systems, and recently pressed the home button 5 times then the back button 5 times and an "issue id" number comes up on the screen which I emailed and sent to the chat-- they then said that someone would email information on what to do-- it has been 24 hrs nothing-- so frustrating...

Peacock Channel: "Something went wrong. Peacock is currently unavailable. Please try again later"

43 Replies

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JenGol
Newbie
2 years ago
Same here - going on 3 days & I tried all troubleshooting steps. Peacock works great on all other devices.
- atc98092
  Community Streaming Expert
  2 years ago
  JenGol wrote:
  Same here - going on 3 days & I tried all troubleshooting steps. Peacock works great on all other devices.
  It doesn't matter if it works "great" on other devices. The Roku OS is not used on any other streaming device, nor is the programming language the app is written in. It may look the same on different devices, but it's completely different when you get to the program coding. It's not even close to the same app on different devices.
Fabien
Newbie
2 years ago
Same issue here. Very frustrated with Roku not figuring out a solution
- atc98092
  Community Streaming Expert
  2 years ago
  Fabien wrote:
  Same issue here. Very frustrated with Roku not figuring out a solution
  Roku can't figure out any solution. NBC/Peacock has to fix it. The app is under their control, not Roku. Peacock has already acknowledged they have a problem.

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Peacock Channel: "Something went wrong. Peacock is currently unavailable. Please try again later"

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