Forum Discussion

apolloinseattle's avatar
apolloinseattle
Channel Surfer
6 months ago
Solved

Peacock channel app does not exist in any search (on Roku Web/PC and Roku Express 3960)

I just setup Roku this week to ditch Amzn Firestick finally (doesn't work very well anyway), and was excited to get a Roku Express 3960X brand new. Set everything up, and all seems fine. Except... do...
app availability
  • renojim's avatar
    renojim
    6 months ago

    apolloinseattle, ignore the letters after the model number - "RW" generally means it was purchased retail at Walmart.

    Problems like yours are often caused by an issue with the Roku account that is linked to the device.  If you were using a VPN or anything else that could mask your true location when you created your account, it may not be associated with the U.S.  It's also far too easy to create an account associated with the wrong region through no fault of the user.  The solution is to create a new Roku account at https://my.roku.com ensuring that no VPN or anything else is masking the location of the user.  The device has to be factory reset and linked to the new account.  You should clear your browser's cookies, use a different browser/device, or use a private/incognito browser window when creating the new account so that any information the browser has saved doesn't interfere with the process.  You'll probably want to close the current Roku account.

    How to close your Roku® account | Official Roku Support

    How do I factory reset my Roku® streaming device? | Official Roku Support

apolloinseattle's avatar
apolloinseattle
Channel Surfer
6 months ago

Thanks, Dean100  

I'll have a look.  fingers crossed. 
My Roku is 3960X very close to yours (RW?). 

 

renojim's avatar
renojim
Community Streaming Expert
6 months ago

apolloinseattle, ignore the letters after the model number - "RW" generally means it was purchased retail at Walmart.

Problems like yours are often caused by an issue with the Roku account that is linked to the device.  If you were using a VPN or anything else that could mask your true location when you created your account, it may not be associated with the U.S.  It's also far too easy to create an account associated with the wrong region through no fault of the user.  The solution is to create a new Roku account at https://my.roku.com ensuring that no VPN or anything else is masking the location of the user.  The device has to be factory reset and linked to the new account.  You should clear your browser's cookies, use a different browser/device, or use a private/incognito browser window when creating the new account so that any information the browser has saved doesn't interfere with the process.  You'll probably want to close the current Roku account.

How to close your Roku® account | Official Roku Support

How do I factory reset my Roku® streaming device? | Official Roku Support

  • apolloinseattle's avatar
    apolloinseattle
    Channel Surfer
    6 months ago

    renojim  
    Thanks for your help. Totally resetting everything and being mindful of VPNs from account creation to enabling the device for the first time seemed to be the trick and give me a completely different set of default streaming apps, etc. 

    Phew! 

    Thanks!   🙂