Forum Discussion

delynnbrainerd's avatar
delynnbrainerd
Newbie
6 months ago

PBS App crashing back to Home Screen

When I activated PBS yesterday on ROKU, It said it was successful, then took me to a page that showed a button that said Open App.  That page also had screenshots of the App. But it wouldn't open the App. Today when I click on the PBS App, a blue screen with the PBS logo appears, waits about 10 seconds, then takes me back to the ROKU menu.

I have tried deleting the app, restarting the ROKU, reinstalling the App, to get the same results.  Add in that I have checked for software updates for the ROKU and the App.

My Information is as follows:

Model 4670X

SN: YJ005M757493

Software: 14.5.4 Build 5944

Device ID: KW99A5757493

GC Version: 13.10.10

Report ID: 93-171-450

PBS App: V 5.8 Build 7

Thanks

 

Activation
app playback
Channel crash

4 Replies

  • RokuJohnB's avatar
    RokuJohnB
    Community Moderator
    6 months ago

    Hi delynnbrainerd,

    Greetings from the Roku Community!

    Thanks for all the troubleshooting steps you've tried so far! We have passed your information on to our team, which will investigate the problem further.

    Just let us know if there's anything else we can help with!

    Roku Community Team

    • KMSigma's avatar
      KMSigma
      Newbie
      4 months ago

      I can confirm that this is still an issue. Or a related one.  My PBS channel is reporting no new versions.

      Steps to reproduce:

      Launch PBS

      • Select any series with multiple seasons where your progress is beyond the first episode. 
      • Go to more episodes. 
      • Shift to a different season. 
      • Press "down" to move to the next episode. 
      • PBS "crashes" back to the home screen.
      • RokuEmmanuel-D's avatar
        RokuEmmanuel-D
        Community Moderator
        4 months ago

        Hey, KMSigma​.

        Thanks for reporting!

        We understand that you're still having issues with the PBS channel, and we're here to help!

        Can you share what troubleshooting you have done so far? Also, what specific Roku model is affected?

        Please tell us more!

        Roku Community Team