Forum Discussion

RokuB's avatar
RokuB
Reel Rookie
21 days ago
Solved

Paramount+ streaming issue closed (workaround), but not solved

Since replies were turned off on the "Known Issue" thread, I need to know if further work is being done on the app to fix the actual problem. https://community.roku.com/discussions/Known-issues/solved-paramount-playback-issues-linked-to-router-ad-blocking/1085311

Is that the actual answer, to disable ad-blocking? Or are you still working with Paramount to fix the problem? Roku devices are nice, so I do hope that Roku is working with Paramount+ to fix the actual issue considering its only Paramount+ on Roku that fails. If the answer is that Roku feels there is no longer an issue that's unfortunate but helpful for the future.

From a privacy and security concern:
Disable all ad-blocking? Why would anyone do that? I'm sure all the people that pay for Paramount+ Premium don't like the answer considering we are paying more specifically to not have ads.

If you know how to selectively allow sites in your ad-blocking tools, please don't disable all ad-blocking for your owns safety/sanity, only allow pubads.g.doubleclick.net if you need to. Even better if you could scope it specifically to your Roku devices.

app playback
  • RokuEmmanuel-D's avatar
    RokuEmmanuel-D
    21 days ago

    Hey RokuB​ and Kdom98665​!

    It sounds like you're still having some issues. If you have more questions or need extra help with this, it’s a good idea to get in touch with the Paramount Plus support team.

    You can start here!

    Roku Community Team

18 Replies

  • jsotelo's avatar
    jsotelo
    Reel Rookie
    15 days ago

    Within the last month I have not been able to play any content from the Paramount Plus app on my Roku devices. I can log in and see live broadcast content, but if I try to access streaming-only content the app just spins as if loading. I gave up waiting after an hour. 

    This is an issue with my 2 Roku TVs and another TV with a Roku box attached. This appears to be a Roku only issue. I have 2 Android TVs that play all the content on the Paramount Plus app. 

    My subscription is up to date since I have no issue logging in. Android devices all play the streaming content.

    I have logged out of the app, uninstalled and reinstalled the app, restarted all devices before removing, after removing and after installing the app. I still get the same result. 

    • tcgt_ae's avatar
      tcgt_ae
      Newbie
      15 days ago

      Hi there, You're definitely not alone, I've been experiencing the exact same issue on multiple Roku devices. Live TV plays fine through the Paramount Plus app, but as soon as I try to access any on-demand streaming content, the app just sits on a loading screen forever. No error messages, just endless spinning. Like you, my subscription is current and everything works perfectly on Android TVs and mobile devices. I've also tried all the usual troubleshooting steps: Logged out and back in Uninstalled and reinstalled the app Restarted devices at every stage No improvement. Seems isolated to Roku devices, which makes me think it's an app compatibility issue or recent update that broke something. TCGT It would be great if Roku or Paramount could acknowledge this and let us know if a fix is coming. Until then, I guess we’re stuck using other devices to stream. If anyone finds a workaround or hears back from support, please share!

    • RokuRhea-V's avatar
      RokuRhea-V
      Community Moderator
      15 days ago

      Thanks for reaching out! jsotelo​ 

      I understand you're having issues playing content on Paramount Plus. We need to collaborate with our Roku team. Please send us details.

      • Tracker ID OS version and build (press Home5x and Back5x)
      • App build version (highlight the app and press the star (*) button of your Roku remote

      Keep us posted!

      Roku Community

      • jsotelo's avatar
        jsotelo
        Reel Rookie
        14 days ago
        RokuRhea-V wrote:

        Tracker ID F3-299-421

        OS version and build 14.6.4 build 9916-ET
        App build version Version 9.11 build 20250709

        Thanks for responding. I hope this helps

  • SneakySneaky's avatar
    SneakySneaky
    Reel Rookie
    15 days ago

    I've been having a similar problem for over two weeks now, and had no way to report it until I remembered these forums. 

    When start Paramount+ and choose any video, it just buffers.

    I don't have this issue with Amazon Prime or Netflix, or others. It's only Paramount+. I have a yearly subscription which was renewed in May 2025.

    I've tried the suggestions on the help pages for both Roku and Paramount+

    • RokuRhea-V's avatar
      RokuRhea-V
      Community Moderator
      15 days ago

      Thanks for posting here! SneakySneaky​ 

      To help us investigate with playback issue with Paramount+. Could you please provide more details?

      • Tracker ID OS version and build (press Home5x and Back5x)
      • App build version (highlight the App and press the star (*) button of your Roku remote
      • A video or photo is helpful 


      Looking forward to your response

      Roku Community Team

  • Kdom98665's avatar
    Kdom98665
    Reel Rookie
    21 days ago

    I also am still having problems and this is a Roku issue.  We are unable to watch tv shows on Paramount Plus.  Through Roku we can only watch Paramount Plus live tv but not stream shows or movies.  It is not an internet issue since we can watch paramount plus on other devices, just not on our Roku.

    • RokuB's avatar
      RokuB
      Reel Rookie
      21 days ago

      That's the problem that is happening. All devices but the Roku works and its because the site ubads.g.doubleclick.net is being blocked by ad-blockers. Its blocked for all the devices but only Paramount+ on Roku devices fail to stream any content that is not previews or livetv.

  • Kdom98665's avatar
    Kdom98665
    Reel Rookie
    19 days ago

    Update…we have solved the issue!  We have a Eero modem and for whatever reason the ad blocker on it was what was causing the issue.  We turned the ad blocker off and we are no longer having any problems.

  • Kdom98665's avatar
    Kdom98665
    Reel Rookie
    19 days ago

    We finally fixed our problem.  We have a Eero modem which had ad blocker on it.  We read where others had this problem.  We turned off ad blocker and it solved the problem and we can stream on Paramount Plus!

    • RokuJohnB's avatar
      RokuJohnB
      Community Moderator
      18 days ago

      Thanks for the updated, Kdom98665​!

      If you need anything else, please keep us posted.

      Roku Community Team

  • SneakySneaky's avatar
    SneakySneaky
    Reel Rookie
    15 days ago

    Solution for me was to disable an Adguard setting in my Router. Disappointing, and won't be an easy fix for many if you're not tech savvy.

    This isn't a Roku problem, only a Paramount+ issue.

    The problem I was having:

    I've been having this problem for over two weeks now, and had no way to report it until I remembered these forums. 

    When I start Paramount+ and choose any video, it just buffers.

    I don't have this issue with Amazon Prime or Netflix, or others. It's only Paramount+. I have a yearly subscription which was renewed in May 2025.

    I've tried the suggestions on the help pages for both Roku and Paramount+

  • RokuEmmanuel-D's avatar
    RokuEmmanuel-D
    Community Moderator
    21 days ago

    Hey RokuB​ and Kdom98665​!

    It sounds like you're still having some issues. If you have more questions or need extra help with this, it’s a good idea to get in touch with the Paramount Plus support team.

    You can start here!

    Roku Community Team

    • Phizbam's avatar
      Phizbam
      Newbie
      19 days ago

      This is specifically a Roku device issue. AppleTV does not have this issue. Contacting Paramount+ support isn’t going to resolve the issue. They are just going to tell us to disable ad blocking on our routers or to whitelist “doubleclick.net”. 

  • Kdom98665's avatar
    Kdom98665
    Reel Rookie
    19 days ago

    I also am still having problems and this is a Roku issue.  We are unable to watch tv shows on Paramount Plus.  Through Roku we can only watch Paramount Plus live tv but not stream shows or movies.  It is not an internet issue since we can watch paramount plus on other devices, just not on our Roku.