Since replies were turned off on the "Known Issue" thread, I need to know if further work is being done on the app to fix the actual problem. https://community.roku.com/discussions/Known-issues/solved-paramount-playback-issues-linked-to-router-ad-blocking/1085311Is that the actual answer, to disable ad-blocking? Or are you still working with Paramount to fix the problem? Roku devices are nice, so I do hope that Roku is working with Paramount+ to fix the actual issue considering its only Paramount+ on Roku that fails. If the answer is that Roku feels there is no longer an issue that's unfortunate but helpful for the future.From a privacy and security concern:Disable all ad-blocking? Why would anyone do that? I'm sure all the people that pay for Paramount+ Premium don't like the answer considering we are paying more specifically to not have ads.If you know how to selectively allow sites in your ad-blocking tools, please don't disable all ad-blocking for your owns safety/sanity, only allow pubads.g.doubleclick.net if you need to. Even better if you could scope it specifically to your Roku devices.

Hey RokuB and Kdom98665! It sounds like you're still having some issues. If you have more questions or need extra help with this, it’s a good idea to get in touch with the Paramount Plus support team. You can start here! Roku Community Team

Paramount+ streaming issue closed (workaround), but not solved

56 Replies

slabkoff
Channel Surfer
2 months ago
About 3 weeks ago, one by one, all 3 of my Roku devices stopped streaming content from Paramount+. Everything else, like YouTubeTV, Amazon, and Netflix - all are working fine without issues.

I have researched this issue and have tried several fixes - from deleting my account info on the Roku, deleting the app, reinstalling the app, setting up the network from scratch - all at the suggestion of the Roku Helpdesk - but nothing to date has worked. I can not watch anything on the Rokus from Paramount+.

I have tried on other means of watching from my Samsung SmartTV as well as my LG SmartTV - those clients work - as do my iPad client and my standard Chrome client on my Mac.

The issue seems to be isolated to the Roku devices.

Anyone else facing this issue - and more importantly, anyone have a fix?
- AQinCO
  Channel Surfer
  2 months ago
  ok, I think I'm tracking this down for Paramount. This seems to be a much deeper problem between Paramount and Google. I've been doing packet sniffing and analyzing all morning (along with some other problems on my own network with ipv6). It now looks to me that the Paramount Plus app needs an updated root CA from Google.
  What I see over and over when it fails is the TLS connection starts with pubads.g.doubleclick.net, then the server replies with its data (like the certificates for SSL/TLS to work), then the client (my Roku TV) replies with a "fatal" TLS error about an "Unknown CA". I verified my firewall is not doing an SSL inspection, and since so many people are having the same problem, it's got to be a Paramount/Google problem that Paramount needs to fix.
  - AQinCO
    Channel Surfer
    2 months ago
    I just emailed this to the ticket I have open with Paramount, along with the packet capture. Hopefully they know what to do with it.
- Chaseman3767
  Reel Rookie
  2 months ago
  Hello, I'm having issues with my paramount+ app not loading up videos
  I have Uninstalled and reinstalled the app (restarted Roku Before App Reinstall)
  I'm running latest app version 9.11 Build 20250709
  my Roku model is 4802X Running software version 14.6
  - RokuRhea-V
    Community Moderator
    2 months ago
    Thanks for sharing your steps! Chaseman3767
    
    It seems your Paramount Plus isn't loading. Here are a few steps to try.
    
    Check if your router has an ad blocker enabled. If you're not sure, contact your internet service provider for assistance.
    
    Please keep us updated
    
    Roku Community Team
- Joanneybug
  Reel Rookie
  2 months ago
  I have the EXACT same issue. I can’t remove the app because I have a subscription through Roku. I have a ticket into PARAMOUNT+ TECH-SUPPORT but they have been no help. They are completely AI Chat.
  - Joanneybug
    Reel Rookie
    2 months ago
    Turning the adblocker off worked immediately…however creating a profile and adding paramountplus.com to the allowed list did not.
jsotelo
Reel Rookie
2 months ago
Within the last month I have not been able to play any content from the Paramount Plus app on my Roku devices. I can log in and see live broadcast content, but if I try to access streaming-only content the app just spins as if loading. I gave up waiting after an hour.
This is an issue with my 2 Roku TVs and another TV with a Roku box attached. This appears to be a Roku only issue. I have 2 Android TVs that play all the content on the Paramount Plus app.
My subscription is up to date since I have no issue logging in. Android devices all play the streaming content.
I have logged out of the app, uninstalled and reinstalled the app, restarted all devices before removing, after removing and after installing the app. I still get the same result.
- tcgt_ae
  Newbie
  2 months ago
  Hi there, You're definitely not alone, I've been experiencing the exact same issue on multiple Roku devices. Live TV plays fine through the Paramount Plus app, but as soon as I try to access any on-demand streaming content, the app just sits on a loading screen forever. No error messages, just endless spinning. Like you, my subscription is current and everything works perfectly on Android TVs and mobile devices. I've also tried all the usual troubleshooting steps: Logged out and back in Uninstalled and reinstalled the app Restarted devices at every stage No improvement. Seems isolated to Roku devices, which makes me think it's an app compatibility issue or recent update that broke something. TCGT It would be great if Roku or Paramount could acknowledge this and let us know if a fix is coming. Until then, I guess we’re stuck using other devices to stream. If anyone finds a workaround or hears back from support, please share!
  - RedLeader1
    Newbie
    2 months ago
    I’m also having the same issue.
- RokuRhea-V
  Community Moderator
  2 months ago
  Thanks for reaching out! jsotelo
  
  I understand you're having issues playing content on Paramount Plus. We need to collaborate with our Roku team. Please send us details.
  
  Tracker ID OS version and build (press Home5x and Back5x)
  
  App build version (highlight the app and press the star (*) button of your Roku remote
  
  Keep us posted!
  
  Roku Community
  - jsotelo
    Reel Rookie
    2 months ago
    RokuRhea-V wrote:
    Tracker ID F3-299-421
    OS version and build 14.6.4 build 9916-ET
    App build version Version 9.11 build 20250709
    Thanks for responding. I hope this helps
Kdom98665
Reel Rookie
2 months ago
We finally fixed our problem. We have a Eero modem which had ad blocker on it. We read where others had this problem. We turned off ad blocker and it solved the problem and we can stream on Paramount Plus!
- RokuJohnB
  Community Moderator
  2 months ago
  Thanks for the updated, Kdom98665!
  
  If you need anything else, please keep us posted.
  
  Roku Community Team
SneakySneaky
Reel Rookie
2 months ago
I've been having a similar problem for over two weeks now, and had no way to report it until I remembered these forums.
When start Paramount+ and choose any video, it just buffers.
I don't have this issue with Amazon Prime or Netflix, or others. It's only Paramount+. I have a yearly subscription which was renewed in May 2025.
I've tried the suggestions on the help pages for both Roku and Paramount+
- RokuRhea-V
  Community Moderator
  2 months ago
  Thanks for posting here! SneakySneaky
  
  To help us investigate with playback issue with Paramount+. Could you please provide more details?
  
  Tracker ID OS version and build (press Home5x and Back5x)
  
  App build version (highlight the App and press the star (*) button of your Roku remote
  
  A video or photo is helpful
  
  Looking forward to your response
  
  Roku Community Team
Kdom98665
Reel Rookie
2 months ago
I also am still having problems and this is a Roku issue. We are unable to watch tv shows on Paramount Plus. Through Roku we can only watch Paramount Plus live tv but not stream shows or movies. It is not an internet issue since we can watch paramount plus on other devices, just not on our Roku.
- RokuB
  Reel Rookie
  2 months ago
  That's the problem that is happening. All devices but the Roku works and its because the site ubads.g.doubleclick.net is being blocked by ad-blockers. Its blocked for all the devices but only Paramount+ on Roku devices fail to stream any content that is not previews or livetv.
Kdom98665
Reel Rookie
2 months ago
Update…we have solved the issue! We have a Eero modem and for whatever reason the ad blocker on it was what was causing the issue. We turned the ad blocker off and we are no longer having any problems.
- Al_S
  Streaming Star
  27 days ago
  I too have an eero router (It's not a modem). I have to unblock adds to allow ONLY Paramount+ to load content. It's the only streaming app that has this problem. If you however install the Paramount+ app on a mobile device, you can do what is known as a "cast" to the Roku device and skip all commercials by keeping ad blocking. Why can't someone fix this?
SneakySneaky
Reel Rookie
2 months ago
Solution for me was to disable an Adguard setting in my Router. Disappointing, and won't be an easy fix for many if you're not tech savvy.
This isn't a Roku problem, only a Paramount+ issue.
The problem I was having:
I've been having this problem for over two weeks now, and had no way to report it until I remembered these forums.
When I start Paramount+ and choose any video, it just buffers.
I don't have this issue with Amazon Prime or Netflix, or others. It's only Paramount+. I have a yearly subscription which was renewed in May 2025.
I've tried the suggestions on the help pages for both Roku and Paramount+
jdizzyc
Newbie
27 days ago
I'm having the same issue, and know MANY people experiencing this as well. It's only with Roku, as others have described. This is incredibly frustrating! This has nothing to do with Paramount +, at least from a consumer/end user perspective... I have no ad blocker enabled on my Onn Roku TV either...
- RokuRiamie-D
  Community Moderator
  27 days ago
  Hey jdizzyc and Al_S
  
  It seems like you're having an issue with your Paramount+ app streaming on your Roku device. For further assistance, it's best to contact the Paramount+ app provider directly.
  
  You can reach them here.
  
  Roku Community Team
  - Phizbam
    Reel Rookie
    27 days ago
    Based on this response, it obvious that no one at Roku reads the posts on here and is going to take this seriously. They always point fingers at Paramount+ rather than addressing the issue that is specific to Roku. I long ago decided that it's just best if I replace all of my Roku devices with different streaming technology like AppleTV or Amazon Fire TV. It's kind of a shame, because I used to prefer Roku, but it's become obvious that they just don't care.
VeganVeganVegan
Newbie
23 days ago
THANK YOU!!! Finally, an answer 28 calls to Paramount could not resolve. Why could they not just tell me that? Their "upper level tech support" is nothing more than a bot that tells you to unplug your device.
I wholeheartedly believe that neither Paramount nor Roku is making any attempt to fix the issue, nor will they. I am not sure what it is going to take to be heard. I am tired of being lied to by Paramount.
In the past, I had that bot problem with Roku "support" as well - a waste of time.
Hey Roku, are you reading this???? HELLO - can you actually do something to fix this issue???
- RokuEmmanuel-D
  Community Moderator
  23 days ago
  Hey, VeganVeganVegan.
  
  We understand you're having some trouble with playback on the Paramount Plus app.
  
  When you get a chance, could you check if the Adblocker is turned off on your router? If you're not sure how to do that, your internet service provider should be able to help walk you through it.
  
  If that doesn't help, please let us know so we can take a closer look.
  
  Roku Community Team
  - Al_S
    Streaming Star
    23 days ago
    Some folks pay for a streaming service that does NOT have ads, so we block ads. Why isn't Roku the ONLY device that cannot seem to handle this? Apple TV and Fire TV do NOT have these issues. Fix your hardware
RokuEmmanuel-D
Community Moderator
2 months ago
Hey RokuB and Kdom98665!

It sounds like you're still having some issues. If you have more questions or need extra help with this, it’s a good idea to get in touch with the Paramount Plus support team.

You can start here!

Roku Community Team
- Phizbam
  Reel Rookie
  2 months ago
  This is specifically a Roku device issue. AppleTV does not have this issue. Contacting Paramount+ support isn’t going to resolve the issue. They are just going to tell us to disable ad blocking on our routers or to whitelist “doubleclick.net”.
  - Al_S
    Streaming Star
    27 days ago
    Yes! Not a problem at all for AppleTV. It's just another kick the can down the road from Roku. Why not block ads? Who wants commercials if they're not paying for it in a streaming service. That's a fail for Roku. Similar "kick the can down the road" from Roku about last year for the Fox Nation app.
- Al_S
  Streaming Star
  27 days ago
  Should not be marked as solution. Paramount+ works perfectly on a mobile device with ad blocking on. Only problem is on Roku. Take ownership of this
- Al_S
  Streaming Star
  27 days ago
  Time to ditch Roku. They just don't care

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Paramount+ streaming issue closed (workaround), but not solved

56 Replies

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