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Why-PuckYou's avatar
Why-PuckYou
Binge Watcher
2 months ago
Solved

Paramount Plus not loading any content (Ad Blocker is Off)

Roku yet again closed MY issue FOR ME.  So I'm starting a new one again.  This is the second time I've restarted my issue and the 3rd time I've posted this issue.

Well, Roku never resolved my issue, which was:

  • The Paramount+ app would load on my Roku but I could NOT watch any shows.

The key troubleshooting was as follows:

  • The Paramount+ app on my house-mate's Roku also would load but we could NOT watch any shows on that device either.
  • I COULD load and watch shows on my XBox.
  • I COULD load and watch shows on my iPhone.
  • I COULD load and watch shows in the Firefox browser on my computer.
  • I COULD load and watch shows in the Chrome browser on my computer.
  • I COULD load and watch shows in the Edge browser on my computer.

Roku's one bit of advice was to shut off your router's ad blocker.  Really?!  Why should you have to change your home network security (to be less secure) in order to fix one problem with one app on the Roku device?

Well, I did contact Paramount+ and did one other simple troubleshooting tip which was the simple sign-out and sign-in to the Paramount+ app; not reboot and not uninstall and reinstall.  Though, the "agent" said she updated something on my account, but I don't know what she did.  I'm not sure what that meant since the chat system kept cutting me off and making me restart the chat with a new person each time.  I'm not even sure the agent was a person or a bot but they made it sound like it was a human I was chatting with since the chat system told me to enter "agent" to speak with a person.

Regardless, signing out then signing back in appears to have worked, unless the agent "checked a box" on the back-end to affect some setting.

  • The fix appears to be as simple as signing out then signing back in.  (Note also that rebooting never fixed the issue, nor did uninstalling and reinstalling the app.)

    Though, it is possible an agent (support person) at Paramount+ has to "check a box" on the back-end to affect some setting, too.

    Therefore, if sign-out/sign-in doesn't work, contact Paramount+ support and see if there is some magic check-box they need to check on or off.

1 Reply

  • The fix appears to be as simple as signing out then signing back in.  (Note also that rebooting never fixed the issue, nor did uninstalling and reinstalling the app.)

    Though, it is possible an agent (support person) at Paramount+ has to "check a box" on the back-end to affect some setting, too.

    Therefore, if sign-out/sign-in doesn't work, contact Paramount+ support and see if there is some magic check-box they need to check on or off.