Forum Discussion

jellis's avatar
jellis
Channel Surfer
3 years ago
Solved

Paramount plus is crashing

Worked yesterday but today as soon as I choose anything on Paramont Plus it goes back to Roku page on my TV. No issue on my phone. I restarted Roku and deleted the channel and re-added, but no succes...
  • jellis's avatar
    jellis
    3 years ago

    I did the remove channel and did the system restart. When I added the channel I saw they did do a version update with today’s date. It is now working if you follow the instructions. 
    thank you

  • RokuDanny-R's avatar
    RokuDanny-R
    3 years ago

    Hi Community users,

    Thanks for your patience while we investigated the issue.

    We believe this issue is now resolved.

    Please keep us posted if you are still experiencing an issue and we will look further into the issue.


    Thanks,
    Danny

RokuMary-F's avatar
RokuMary-F
Community Moderator
3 years ago

Hi everyone,

Thank you for reporting this issue to Roku Community!

We would like to know how to identify and resolve any playback issues. I have a few questions to better understand the behavior you are seeing:

  1. When did this issue first start occurring?
  2. Do you observe this behavior while using any other channel(s) on your device?
  3. Have you tried removing the channel, restarting your device from Settings>System>Power>System restart (If you do not see a Power submenu, skip to the next step), then once it loads up again, adding the channel back once more to see if that clears things up?
  4. What troubleshooting steps have you taken so far to try to resolve the issue?

With more information, we will be able to assist you further.


Best regards,
Mary

saltypants's avatar
saltypants
Newbie
3 years ago

It's been happening with our History channel intermittently for about a month and a half. Just started w Paramount+ yesterday but every time.

Tried system update, deleting app, restarting Roku and reinstalling P+ app.