Forum Discussion

Litamed's avatar
Litamed
Newbie
3 years ago

Paid for PPV through my DAZN app on Roku, I was charged but unable to watch it

Please help! We paid to watch today's fight on DAZN, we ordered it through Roku are card was charged but unable to watch it. Any suggestions?! 
RokuKarla's avatar
RokuKarla
Retired Moderator
3 years ago

Hello Community user

Thanks for getting in touch with us here at Roku. 

For further assistance with account and billing-related issues, please reach out to our Support team directly here: https://support.roku.com/contactus. Then select 'Account, Payments & Subscription' option on the page. They are most suited to help you in this situation.

Thank you for your understanding and stay safe!

 


Regards,
Karla

Jama0906's avatar
Jama0906
Reel Rookie
3 years ago

I just want a refund as well paid for it twice

  • Guzzie's avatar
    Guzzie
    Newbie
    3 years ago

    Same issue here with amazon, paid $91 first time then $60 second time hoping to get 1st refund Monday lol. Still Was unable to watch!

    • Anonymous's avatar
      Anonymous
      3 years ago

      Hi Guzzie

      Thank you for the inquiry!

      For these issues, it may be more effective for you to get help from our billing team.
      Please contact them directly through our Account-Billing Support page. Choose the options for "Account, payments & subscriptions" and they are the best ones to help you out with that matter.

      We hope it helps!


      Warm Regards,
      Lianna