Forum Discussion

reststop's avatar
reststop
Reel Rookie
2 years ago

[OS 12.5] Spectrum app guide problems after recent update

It appears that after a recent Roku update the channel guide on the Spectrum app has some issues.  When viewing a program and then selecting the guide, the guide does not come up showing the channel ...
app feature
reststop's avatar
reststop
Reel Rookie
2 years ago

Thank you for you reply.

Software ver.  12.55 Build 4174-c2
Model 4802x
serial # X0100N89A4V
Device ID SODA23889A4V
I tried to get the Channel ID it didnt work for me.
I have removed and reinstalled the Spectrum app with no change.  I have noticed if I opt to have the guide listed by channel number I dont see this issue.
Just to clarify I have the guide listed by Network Name.  I am using the Spectrum app and as an example if I am viewing my local CBS channel and then select the guide, it will show the guide highlighted at channel 1950 which is the last music channel. The same thing happens if I am viewing my local ABC, NBC CW etc.   If I can provide more info just ask.  Thanks.
Would issue ID 4V-155_486 be helpful?
 
RokuJanadeeK's avatar
RokuJanadeeK
Retired Moderator
2 years ago

We appreciate the follow-up, reststop.

Rest assured, we have collected and forwarded the following details to the appropriate Roku team for review and further investigation. We appreciate your patience and understanding in the meantime. Should an update be available for this concern, we'll promptly let this thread know.

Let us know if you have further inquiries regarding this.

All the best,
Janadee