[OS 12.5] Spectrum app guide problems after recent update

Hi reststop,

Thanks for contacting our support about this. We appreciate you taking the time to troubleshoot the issue with your Spectrum app. 

We'd like to know what software version you have on your Roku device. To check for the software version, kindly go to settings > system > about. 

We recommend performing the below steps and see if you can resolve the issue:

1. Remove the channel: Highlight the channel tile on your home screen and press Star * to open the Options menu. Select Remove channel and confirm.
   
   • Note: If you are removing a subscription channel billed to your Roku account, you must cancel the subscription before you see the Remove Channel option. For help identifying this type of subscription channel, read the detailed article about removing a channel.
2. Restart your Roku device: Refer to earlier instructions to restart your Roku device.
3. Re-install the channel: After your Roku device restarts, visit the Roku Channel Store and add the channel again.
   
   • Note: If you are adding a subscription channel billed to your Roku account, you will need to resubscribe.

If the issue persists, kindly provide the following info:

• Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About) 
• Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).
• Channel version.
• Please send us a video of the channel that has the issue. (download the video to Google Drive, then send us the link)

We'll be looking forward to your update.

Warm regards,
Bernie