Forum Discussion

paraskevi's avatar
paraskevi
Reel Rookie
2 years ago

Option to add youtube tv channel NOT AVAILABLE

I just had to do  factory reset on my ROKU because it kept dropping the internet connection after being shut off for a few hours. When  I did the reset, YOU TUBE TV (which I am subscribed to) no long...
app availability
renojim's avatar
renojim
Community Streaming Expert
2 years ago

Did you link it to your original Roku account or did you create a new one?  If you try to add it from the Channel Store website, does it say it's already installed?  Sometimes it seems like you have to perform a "Software update" and/or "System restart" multiple times before everything shows up.

  • paraskevi's avatar
    paraskevi
    Reel Rookie
    2 years ago

    It indicates "installed" on the website. When you go to Streaming Store on the actual TV, YTTV is simply NOT listed under any of their categories, so you cannot access it. You have to do a search and find it manually. Even after that, there is no opportunity to ADD that channel.

    So if you are watching a show on YTTV and switch to Paramount (or any other channel) to watch a show you cannot go back to YTTV from the Home screen. You have to go through the entire search process again

    please keep in mind that I did an actual Factory reset to cure the connectivity problem

    • RokuERey's avatar
      RokuERey
      Retired Moderator
      2 years ago

      Greetings Community users,

      We appreciate you bringing this issue to our attention regarding the YouTube TV channel on your Roku devices. Could you please confirm if you are experiencing this problem on all of your Roku streaming players?

      In addition, troubleshooting seems to have been exhausted already, and we appreciate the effort. We'll need more information to investigate further. Please do share with us the details below.

      • Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About) mobile device brand, model, and OS
      • Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).
      • Steps to reproduce the issue.

      We'll be looking forward to your update.

      Thanks,
      Rey

      • jeremyBH's avatar
        jeremyBH
        Newbie
        2 years ago

        I have Youtube tv on two other Roku devices.  I tried to install on a new streaming stick and Youtube TV is not shown in the channel store.  I manually found it but it will not install on my new Roku stick.  I went to the website and it shows that it is already installed.  I also did a software update check and I am at the latest.  I think you need to fix this software issue immediately.