Forum Discussion

CommunityLeader's avatar
CommunityLeader
Binge Watcher
2 years ago

Only Youtube not working - "No connection Connect to the internet now, or set it up later"

I have unplugged and re-plugged the Roku. I have done a system restart. I have updated the system software. I un-installed the Youtube app. I re-installed the Youtube app. I checked to make sure Yout...
RokuERey's avatar
RokuERey
Retired Moderator
2 years ago

Hi CommunityLeader,

I'm sorry to hear that you've been experiencing this issue on YouTube. Thank you for bringing this to our attention. We agree that there have been cases of this behavior on the platform. In order for us to better assist you, could you please provide more information? When did you first start experiencing this issue, and how long has it been happening? Additionally, do you have another Roku device, and have you been able to replicate the issue on that device as well? 

We appreciate your cooperation and look forward to resolving this issue for you. 

Best regards, 

Rey

  • CommunityLeader's avatar
    CommunityLeader
    Binge Watcher
    2 years ago

    First, thanks for the response!

    The Roku Youtube app started saying "No connection Connect to the internet now, or set it up later" on Oct 16, a Monday. Youtube app had been working properly every single day prior to Oct 16 (and I did watch it daily). Now it just gives the "no connection" error. All the other apps are working properly.

    After a few days I started searching for others that had seen the "No connection Connect to the internet now, or set it up later" message and ended up here in the roku.com forum. I tried all the usual fixes (power, reset, software update, re-install) but nothing seems to help. I don't have another active Roku device I can get to easily unfortunately.

    I eventually brought my Roku to a friends house, in case my IP address or something associated with my connection was somehow interfering - but I got the same result. All the other apps worked on my friend's connection, but Youtube still says "No connection Connect to the internet now, or set it up later".

    It is so bizarre. I have resorted to using another video app, called Rumble and it works quite well but I would love to get Youtube working again.

    Thanks for your time!

    • RokuCarly's avatar
      RokuCarly
      Community Moderator
      2 years ago

      Thanks for the added information, CommunityLeader.

      We highly appreciate you for sharing your concern precisely. Rest assured that we will forward this to the appropriate Roku team for further review and to fix this as soon as possible. Kindly provide us with the following details below to help us effectively:

      • Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
      • What version/build is the app/channel? (this can be found by highlighting the channel/app on the Home screen and pressing the Star* button)
      • Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)

      We'll be looking forward to your response, as we are more than willing to sort this out for you. 

      Best regards,
      Carly

      • CommunityLeader's avatar
        CommunityLeader
        Binge Watcher
        2 years ago

        Thanks again for the reply.

        The problem persists. Youtube app still gives the "no connection error".

        The details:

        Model: 4640X - Roku Ultra

        Software version: 12.5.0 * build 4175-29

        GC version: 10.2.518

        Tracker ID: 97-429-856

        Youtube app Version 2.20 build 110005158

         

        Please let me know if you are going to remote login to the device.

         

        Thanks again for your help!