Forum Discussion

bs67's avatar
bs67
Reel Rookie
12 months ago
Solved

One OTA channel does not show up on TCL ROKU tv

Recently launched METV Toons OTA channel 18.9 out of Charlotte NC does not show up in guide so that I can watch it. 18.1 thru 18.8 work fine. 18.9 was there  until Thursday June 27. Just disappeared. The channel scan says 82 channels are found, only 81 appears in guide. 18.9 is the missing one. Re-scan, reset or anything else makes it come back. I know it is available to me because 2 Samsung TVs connected to same antenna will show that channel. What am I missing?

  • RokuRiamie-D's avatar
    RokuRiamie-D
    7 months ago

    Hi mizeddie,

    Thanks for posting in the Roku Community!

    We noticed in your post, that you're not getting the OTA channel on your Roku TVs. We'd be happy to assist you with this.

    You may be able to receive free “over-the-air” TV broadcasts from nearby TV stations, depending on where you live, using an HDTV antenna. The placement of your HDTV antenna can affect which TV stations you can receive and the quality of the signal. You can refer to the webpage Antenna Web for more information on accessing broadcast TV in your area.

    Thank you for your understanding.

    Cheers,
    Riamie

22 Replies

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  • RILEY55's avatar
    RILEY55
    Newbie
    10 months ago

    We are having the same problem!  Very disappointed with Roku tv.  

    • RokuCarly's avatar
      RokuCarly
      Community Moderator
      10 months ago

      Welcome to the Roku Community, bs67 RILEY55!

      Thanks for letting us know about this. Rest assured that we will help you determine the cause and find the best resolution to get you back on streaming.

      We'd like to gather the necessary details so we can proceed with the investigation. Kindly provide us with the following:

      • Roku device model, serial number, device ID, and current software version. (this can all be found in Settings > System > About)
      • Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
      • A photo of the TV guide and the confirmation that there are 82 channels scanned.

      We'll be looking forward to your response.

      Best regards,
      Carly

      • NURSEMARY's avatar
        NURSEMARY
        Reel Rookie
        10 months ago

        We are having the same issue. 

        Model 7134x

        Device J79876595835

        Software- 13.1.4 build 1510-30

        Serial- YN0064595835

         

  • mizeddie's avatar
    mizeddie
    Reel Rookie
    7 months ago

    I have the same issue..no signal on one channel on 2 Roku TVs. But we get it on 2 non-Roku TVs. OTA channel, local. One Roku TV is connected to an outdoor antenna. Channel 26.4 (same as Ch 4 WHBF out of Rock Island IL-which we have never been able to get, about 30-35 mi away). Didn't have problems with 26.4 until a few days ago. Thanks.  If you need TV specs, I'll post them up later.

    • RokuRiamie-D's avatar
      RokuRiamie-D
      Community Moderator
      7 months ago

      Hi mizeddie,

      Thanks for posting in the Roku Community!

      We noticed in your post, that you're not getting the OTA channel on your Roku TVs. We'd be happy to assist you with this.

      You may be able to receive free “over-the-air” TV broadcasts from nearby TV stations, depending on where you live, using an HDTV antenna. The placement of your HDTV antenna can affect which TV stations you can receive and the quality of the signal. You can refer to the webpage Antenna Web for more information on accessing broadcast TV in your area.

      Thank you for your understanding.

      Cheers,
      Riamie