Forum Discussion

lcjones21's avatar
lcjones21
Newbie
3 years ago

not launching britbox. been happening for the last week

Has anyone else been having problems launching britbox on their roku tv?  My subscription has been paid for the year and i have not been able to access britbox for over a week.  Contacted britbox; th...
LWG's avatar
LWG
Newbie
3 years ago

I have the same issue with my Sharp-0Roku TV. Britbox won't load, but it does load on my other devices using a streaming stick or an app. We have done all of the rebooting, TV and router. No option to remove the channel, onlu cancel subscription. Britbox help/support was useless. Said an update would be coming "sometime in the future" but didn't know when, and maybe that would help. Meanwhile there are no upgrades available through the app.

Were you able to figure it out?

varogers's avatar
varogers
Newbie
3 years ago

I’ve been having the same problem since Friday, Nov 4, 2022, with my TCL ROKU smart tv.  BritBox respond stating it has a fix but that it has to be implemented with the next ROKU update.

”We have a fix prepared, but fixes are implemented with app updates. The next Roku app update is expected to happen in the near future, because Roku manages testing and approval for the release, we cannot offer a definite timeframe.”

I couldn’t locate a contact for ROKU to verify the BritBox response or determine when the next ROKU update will occur.  Bad service all around.

I guess I’ll be watching on my iPad for the foreseeable future🤮😡🤬

  • RokuKariza-D's avatar
    RokuKariza-D
    Retired Moderator
    3 years ago

    Hi everyone, 

    Thanks for bringing this to our attention.

    Please provide us with the following information for further investigation:

    1. Roku device model, Serial number, Device ID, Software OS/version (these can all be found in Settings > System > About)
    2. Does this issue occur on a specific channel? If so, what channel and what version/build is the channel (this can be found by selecting the channel on the Home screen and pressing the * button)
    3. Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
    4. Steps to reproduce the issue you are seeing
    5. How are you accessing the channel? Is it through The Roku Channel or the standalone BritBox app installed on your Roku TV?

    With more information, we will be able to assist you further.


    All the best,
    Kariza

  • Nope20's avatar
    Nope20
    Channel Surfer
    3 years ago

    I’m using a Sharp Roku TV.

    serial # 2N000S292505

    soft. 11.0.0 build 4193-13

    device Id 7E46D0292506

    roku tv 5318X

    only app crashing is Britbox. 
    I have manually updated app and Roku software. Last update was in June 2022.

    App crashes about 43 secs after opening. Not account issue. Able to access app on iPhone.

    Thank you for your help!

  • RokuKariza-D's avatar
    RokuKariza-D
    Retired Moderator
    3 years ago

    AKW markmonday Nope20

    Thanks for providing us with your details.

    I have forwarded them to the appropriate Roku team to investigate this issue further. Once we have an update, we'll make sure to post it in this thread.

    Your patience and understanding are greatly appreciated.


    All the best,
    Kariza