Forum Discussion

Bronwyn2000's avatar
Bronwyn2000
Newbie
18 hours ago

No video when watching movies and shows.

Tried watching movies, tv shows, YouTube videos. Nothing. The menu and home screen are fine. There’s sound. But when I click on a video to watch there’s just black. I’ve tried sorting out the system settings with the refresh frame rate etc but nothing has changed. 

app playback
content

1 Reply

  • RokuJohnB's avatar
    RokuJohnB
    Community Moderator
    18 hours ago

    Greetings, Bronwyn2000​!

    Looks like you're having a problem with the YouTube app. Try the troubleshooting steps below:

    • To remove the app, highlight the app tile, press the star button on your Roku remote, and select "remove app."
    • Restart your Roku device by going to Settings> System> Power> System Restart. If there's no power option, skip to the next step.
    • Reinstall the app by scrolling down to search, entering the name, highlighting the app, and adding it.

    Let us know how it works.

    Roku Community Team