Forum Discussion

Kathy306's avatar
Kathy306
Newbie
5 months ago

No sound

I rewound a movie to start from the beginning. The audio was fine until I got to the beginning of the movie and what I hit watch I have no sound. I’ve read all the things you’re supposed to do. I’ve unplugged it. I’ve rebooted it. I’ve checked all the volumes And I still have nothing ,now what? 

app playback

1 Reply

  • RokuJharra-Q's avatar
    RokuJharra-Q
    Retired Moderator
    5 months ago

    Kathy306

    Thanks for the post!

    We understand that some users are reporting no audio across multiple apps. We're on it!

    Step 1: Try restarting your Roku device:

    • Home > Settings > System > Power > System restart
      (Skip "Power" if it's not shown)

    If the issue persists, please share:

    • Roku model, software version, serial number, device ID
      (Found under Settings > System > About)
    • Tracker ID (Press Home 5x, then Back 5x)
    • A short video of the issue, if possible

    For updates or to give feedback: Audio Issue – Under Investigation

    Thank you,
    Roku Community Team