Forum Discussion

Oldman71's avatar
Oldman71
Reel Rookie
2 years ago

No sound Max & Paramount plus ONN TV

I'm not sure why there is no sound when trying to watch Max & now Paramount+ but I'm about to give up on Roku. When I got my 1st Roku TV in 2022 I was really impressed but now I'm thoroughly disgust...
Azaliav_10's avatar
Azaliav_10
Newbie
2 years ago

I too am having this issue . My Xbox should not be the one in have to use to stream . Very upset about this . 

RokuJanadeeK's avatar
RokuJanadeeK
Retired Moderator
2 years ago

Hi Azaliav_10,

Welcome, and thank you for posting here in the Roku Community!

We understand that you're having issues with your Roku device. We're happy to look into this.

May we know when you started having this issue? Are Max and Paramount the only channels that are affected? Are there any external audio devices attached to your Roku TV?

Additionally, we would recommend performing the below steps to see if you can resolve the issue:

  1. Power-cycle your Roku: unplug it from the wall power outlet and plug it back in.
  2. Check for updates. Go to Settings > System > Software Update > Check Now
  3. Go to Settings > System > Power (if you do not see a Power submenu, skip to the next step) > System Restart.

Let us know if this works for you.

Regards,
Janadee