Forum Discussion

tedosorio0's avatar
tedosorio0
Newbie
3 years ago

No puedo entrar a paramount plus

Lo mismo me pasa, en mis otros equipos si puedo ver parount + pero en el roku
Landogt's avatar
Landogt
Reel Rookie
3 years ago

Saludo tedosorio0, que exactamente te sucede cuando entras al canal de paramount+?? porque posiblemente tengo el la misma situacuon??

 

Hi RokuNimfa-C ,

I may have same situation as tedosorio0 ... In my case when open the paramount+ channel (not on the roku channel) starts loading and then it appears an error message that an error as occured... it been like that for a while and rarely works, but when I access it on my mobile it works no problem...

 

RokuNimfa-C's avatar
RokuNimfa-C
Retired Moderator
3 years ago

Hi Landogt, 

Thanks for letting us know. 

Does the issue only occur on the Paramount Plus channel or all channels on your Roku device? Have you tried to remove the channel and see if it helps? If you haven't tried it yet, you can remove the affected channel and re-install it. To ensure the process is successful, restart your device before adding the channel back in. We would recommend doing this from the Settings menu by navigating to Settings > System > Power (If you do not see a Power submenu, skip to the next step.) > System restart.

For detailed instructions, refer to this Support link: How do I resolve channel playback issues?

Hope it helps, keep us posted. 


Regards, 
Nimfa

  • Landogt's avatar
    Landogt
    Reel Rookie
    3 years ago

    Hi RokuNimfa-C, 

    I saw that recomendation in other comments and I tried it, but still have the same situation...

    • RokuNimfa-C's avatar
      RokuNimfa-C
      Retired Moderator
      3 years ago

      Landogt

      Thanks for the update. 

      Could you tell us more details on the issue you are experiencing? What exact error message do you receive? Does the issue only occur on this specific channel or all channels on your Roku device? Aside from removing the channel, what troubleshooting steps have you already taken to try to resolve the issue?


      Regards,
      Nimfa

      • Landogt's avatar
        Landogt
        Reel Rookie
        3 years ago

        Hi RokuNimfa-C,

        I apperas rrror that says "uh-oh there been error, we are working to fixing it. Please try later" something like that... it only happems with that channel... try to change  connection from me wifi to the hotspot on my phone and it does the samething... I have that channel app on my phone and it work no problem from it, but not on my roku....