Forum Discussion

Kplett's avatar
Kplett
Newbie
12 months ago
Solved

No Audio while streaming Live channels

Was watching tv, all was fine. Changed the channel and now no sound on any stations….help!

Managed to unplug the tv, then turned it back on and now it works….weird

app playback
  • RokuCarly's avatar
    RokuCarly
    12 months ago

    Greetings from the Roku Community, Kplett!

    Thank you for sharing your audio concerns on your ONN Roku TV and we're glad to hear your update.

    For future reference, here are some steps you can try to help you troubleshoot your TV:

    • Reboot your ONN Roku TV under Settings > System > Power > System restart
    • Settings > Audio > Menu volume - try to adjust the volume and see if you can hear any sound.
    • Unplug any external devices and test the audio by streaming random shows

    Feel free to reach out and add any additional information if you need help. You may also visit our Support website for additional troubleshooting steps. 

    Happy Streaming!
    Best regards,
    Carly

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  • RokuCarly's avatar
    RokuCarly
    Community Moderator
    12 months ago

    Greetings from the Roku Community, Kplett!

    Thank you for sharing your audio concerns on your ONN Roku TV and we're glad to hear your update.

    For future reference, here are some steps you can try to help you troubleshoot your TV:

    • Reboot your ONN Roku TV under Settings > System > Power > System restart
    • Settings > Audio > Menu volume - try to adjust the volume and see if you can hear any sound.
    • Unplug any external devices and test the audio by streaming random shows

    Feel free to reach out and add any additional information if you need help. You may also visit our Support website for additional troubleshooting steps. 

    Happy Streaming!
    Best regards,
    Carly

    • Cedarman's avatar
      Cedarman
      Newbie
      9 months ago

      I have this same problem and just unplug the tv for 30 seconds and plug it back in solves the a problem but this is a pain to have to do this to a 3 month old unit I was hoping to find a more definitive solution that would last more than a couple of days.

      If anyone has a longer lasting solution please let me know.

      • MaryK's avatar
        MaryK
        Reel Rookie
        8 months ago

        My sound stopped working on my ROKU TV so I followed your community advice; unplugged TV for 30 seconds upon plugging back in the sound worked again. (Note: I did try the screen menu option to factory restart audio but it didn’t work.) Sometimes I think this happens when there’s been automatic updates to my ROKU TV.