NFL Not Using Cable Authentication
I tried using the NFL app to stream Red Zone and various in market games yesterday. Nothing worked. The games said "Fumble" and had a generic error message. The Red Zone and NFL Network required a ca...
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It's only the NFL Channel on Roku that isn't authenticating. The NFL app on iOS authenticates fine with my FIOS credentials. This seems to be a recurring theme in week 1 for the NFL Roku channel, though usually it resolves by halftime of the early games.
Same issue for me. Pissing me off. Have you figured out any way to fix this?
Nope, not yet. NFL support was no help either. I ended up using Air Play from my iPad, less than ideal and not what I should have to do
I am having the same issue. Was able to use AirPlay and stream from both my iPhone and iPad, but can no longer use my Verizon FiOS subscription on Roku. The Roku NFL app must have disabled RedZone for service provider subscriptions while mobile apps (iOS) still work. Would need Roku to figure out with NFL.
Hi, Community users!
We highly appreciate you for bringing this to our attention. Rest assured that we will forward your concerns to the appropriate Roku team for further review and validation. Kindly provide us with the following details below to help us create a ticket effectively:
- Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
- Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
- What version/build is the app/channel? (this can be found by highlighting the channel/app on the Home screen and pressing the Star* button)
- Who is your internet service provider?
We'll be patiently waiting for your responses as we are more than willing to investigate this further and sort this out for you. In the meantime, your patience and understanding are highly appreciated as we work on this.
Kind regards,
Carly
