Forum Discussion

gregg827's avatar
gregg827
Reel Rookie
10 months ago

New CNN Update is Freezing on the New Menu Screen on my Roku Player

Hi all, I tried to access CNN via the Roku player as I usually do, and today there was an update about their "new and improved" menu. However, it's not improved; I can't access anything and just see...
app playback
Crash
General Playback Issue
gregg827's avatar
gregg827
Reel Rookie
10 months ago

It's now working, or did you mean "not working?" If you got it working, how did you do it? 

LincolnA's avatar
LincolnA
Channel Surfer
10 months ago

It seems to me it was meant to be not working! 

  • RokuEmmanuel-D's avatar
    RokuEmmanuel-D
    Community Moderator
    10 months ago

    Hi Community Users!

    Thank you for bringing this to our attention. We understand that you're facing an issue with CNN, and we're here to gather more information to help you with it.

    In order for us to commence the investigation process, we kindly request the following details from you. These details will provide us with a deeper understanding of the issue you are currently encountering:

    • Roku device model, serial number, device ID, and OS version. (these can all be found in Settings > System > About)
    • Tracker ID (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID)
    • Channel build version

    Your information will be passed on to the appropriate team for thorough review and investigation.

    We are looking forward to your prompt response. 

    Regards,
    Emman

    • LincolnA's avatar
      LincolnA
      Channel Surfer
      10 months ago

      I’m not sure if u noticed, or read all the messages but it seems to be a general problem. You have different people here, with different devices, the only similarity being that they are all Roku! The CNN app is working perfectly on my fire stick is just the Roku one that started acting up after the update that was done to the navigation menu.