Forum Discussion

gregg827's avatar
gregg827
Reel Rookie
10 months ago

New CNN Update is Freezing on the New Menu Screen on my Roku Player

Hi all, I tried to access CNN via the Roku player as I usually do, and today there was an update about their "new and improved" menu. However, it's not improved; I can't access anything and just see...
app playback
Crash
General Playback Issue
Deanasme's avatar
Deanasme
Newbie
10 months ago

I tried everything too and its now working.  HELP.

 

  • gregg827's avatar
    gregg827
    Reel Rookie
    10 months ago

    It's now working, or did you mean "not working?" If you got it working, how did you do it? 

    • LincolnA's avatar
      LincolnA
      Channel Surfer
      10 months ago

      It seems to me it was meant to be not working! 

      • RokuEmmanuel-D's avatar
        RokuEmmanuel-D
        Community Moderator
        10 months ago

        Hi Community Users!

        Thank you for bringing this to our attention. We understand that you're facing an issue with CNN, and we're here to gather more information to help you with it.

        In order for us to commence the investigation process, we kindly request the following details from you. These details will provide us with a deeper understanding of the issue you are currently encountering:

        • Roku device model, serial number, device ID, and OS version. (these can all be found in Settings > System > About)
        • Tracker ID (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID)
        • Channel build version

        Your information will be passed on to the appropriate team for thorough review and investigation.

        We are looking forward to your prompt response. 

        Regards,
        Emman