Netflix Not Working. Stuck at 20% or 24%

Greetings choochoorob TyToji,

Thanks for reaching us here in the Roku Community!

Thank you for bringing the Netflix playback issue to our attention. We appreciate your effort in resolving this. Let's try accessing it using an alternative network, such as a mobile hotspot, to see if that helps. A playback issue could be due to a network problem or a channel outage.

If the issue persists, please report back here and let us know the details below.

• Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
• Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).
• Steps to reproduce the issue you are seeing
• Errors that you are experiencing on screen.
• Can you provide a video or screenshot of the issue you're experiencing?
• Is this an issue with all the content inside Netflix?

Once we have the information available, we'll be able to forward this over to the appropriate Roku team for further investigation.

Thanks,
Rey