Forum Discussion

tokyoastrogirl's avatar
tokyoastrogirl
Newbie
8 months ago

Netflix app not showing up on Roku home screen

My Netflix app isn't showing up on the Roku home screen, even though when I search for Netflix, it comes up and I then click on "open app" and then it runs. It has been crashing so I'd like to delete...
RokuTakashi's avatar
RokuTakashi
Community Moderator
8 months ago

Hi, hardcoreirish82 

Thanks for posting, and welcome to the Roku Community.

We understand your concern about issues with the apps on your Roku device, and we'd like to gather more information to better help you address this matter.

To help us better understand your concern, can you please provide the details below:

  • What specific Roku device you are having issues with?
  • What specific apps are affected by the issue?
  • Have you tried any troubleshooting steps in an attempt to resolve the issue?

With more details that you can provide with us, our team can have a better understanding of your issue.

Keep us posted.

Thanks,
Kash

 

Geodem's avatar
Geodem
Reel Rookie
7 months ago

Same here with Roku Ultra 2024 and Netflix. It’s there but invisible. I can’t remove it with * in channel lineup. Only access is through Netflix button on remote or through channel lineup. Tried everything I’ve read plus Netflix support but nothing. Is Roku deaf to these issues? Btw, no such issues with my other 3 Rokus. Help!!

  • RokuJharra-Q's avatar
    RokuJharra-Q
    Retired Moderator
    7 months ago

    Geodem Thank you for reaching out to the Roku Community!

    I appreciate you bringing your concern to our attention regarding Netflix not appearing on your Roku home screen.

    Can you try to scroll down to the bottom of the home screen and see if Netflix is hanging out there? If it is, feel free to move it up! If not, a quick restart of your device or unplugging it for 60 seconds might do the trick.

    Hope this helps!

    Thanks,
    The Roku Community Team