Forum Discussion

iblastoff's avatar
iblastoff
Channel Surfer
2 years ago
Solved

netflix app is slow and unresponsive on TCL class-4 50" running latest roku OS

i have not actively used the netflix app for a while as i cancelled my netflix subscription at least over a year ago. it worked PERFECTLY fine before though. i recently resigned up to the ad-support...
app playback
  • RokuTakashi's avatar
    RokuTakashi
    2 years ago

    Hi, iblastoff 

    Thanks for posting here in the Roku Community.

    We appreciate that you've shared this information to us, and we're sorry to hear about the lagging issue you've encountered with Netflix. In this matter, let's troubleshoot this to resolve the issue. As a start, follow the steps provided below:

    1. Navigate to the channel tile on the Roku home screen, press the star (*) key on your remote, and choose "Remove channel".
    2. Next, restart your device from Settings > System > Power > System Restart (If you do not see a Power submenu, skip to the next step).
    3. Once your player/TV starts up again, go to "Streaming Store" on the Home screen, and add the channel back once more.
    4. You may also refer to this link: How to resolve a channel playback issue | Official Roku Support

    After you've performed the steps, kindly check if you're seeing any improvements. If the issue persists, please let us know and we'll continue to assist you.

    Best wishes,
    Kash

RokuTakashi's avatar
RokuTakashi
Community Moderator
2 years ago

Hi, iblastoff 

Thanks for posting here in the Roku Community.

We appreciate that you've shared this information to us, and we're sorry to hear about the lagging issue you've encountered with Netflix. In this matter, let's troubleshoot this to resolve the issue. As a start, follow the steps provided below:

  1. Navigate to the channel tile on the Roku home screen, press the star (*) key on your remote, and choose "Remove channel".
  2. Next, restart your device from Settings > System > Power > System Restart (If you do not see a Power submenu, skip to the next step).
  3. Once your player/TV starts up again, go to "Streaming Store" on the Home screen, and add the channel back once more.
  4. You may also refer to this link: How to resolve a channel playback issue | Official Roku Support

After you've performed the steps, kindly check if you're seeing any improvements. If the issue persists, please let us know and we'll continue to assist you.

Best wishes,
Kash