Forum Discussion

Batpickle's avatar
Batpickle
Reel Rookie
18 days ago
Solved

Netflix app has no sound

Hey there! So I was on a call with customer support and they said if you have one of the newer 58” Hisense tvs and one other models, there’s a software glitch causing this issue. I can only seem to get audio for certain apps but Netflix is the main issue where no audio is on when trying to watch. Hope this helps and will be resolved soon!

app playback
  • RokuMaryEF's avatar
    RokuMaryEF
    16 days ago

    Hi Batpickle,

    We’re aware that some users recently experienced no sound on Netflix through their Roku devices.

    Quick update (5/28):
    Most customers are seeing this fixed after a recent system update.

    When you get a chance, please try the following steps to update your device:

    1. Press the Home button on your Roku remote
    2. Go to Settings
    3. Select System
    4. Choose System Update
    5. Hit Check Now and follow the prompts

    Let us know if the issue sticks around after the update — we’re happy to help further!

    Thanks,
    Roku Community Team

2 Replies

  • RokuMaryEF's avatar
    RokuMaryEF
    Community Moderator
    16 days ago

    Hi Batpickle,

    We’re aware that some users recently experienced no sound on Netflix through their Roku devices.

    Quick update (5/28):
    Most customers are seeing this fixed after a recent system update.

    When you get a chance, please try the following steps to update your device:

    1. Press the Home button on your Roku remote
    2. Go to Settings
    3. Select System
    4. Choose System Update
    5. Hit Check Now and follow the prompts

    Let us know if the issue sticks around after the update — we’re happy to help further!

    Thanks,
    Roku Community Team

  • RokuJohnB's avatar
    RokuJohnB
    Community Moderator
    17 days ago

    HiBatpickle,

    Thank you for bringing this concern to our attention.

    We want to dig deeper into your problem with the Netflix app since there’s no sound.

    • Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
    • App build version (This can be found by selecting the app on the Home screen and pressing the * button).
    • Software version  (This can all be found in Settings > System > About)
    • What troubleshooting steps have you taken so far?

    We look forward to hearing from you soon and gathering details.

    Thanks,
    Roku Community Team