Forum Discussion

SteveNorcross's avatar
SteveNorcross
Channel Surfer
5 years ago

NESN App downloand but will not play when "Watch Now" is clicked

My cable provider is COX.  I followed the menu driven procedures and added the NESN app to ROKU on my TV and have COX verified on ROKU in the "Manage TV Provider" section.  When I click on the NESN a...
RokuMary-F's avatar
RokuMary-F
Community Moderator
5 years ago

Hi SteveNorcross,

Thanks for reaching us.

Have you tried removing the NESN channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote, and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the NESN channel back once more. Does this clear up the issue you are seeing?

Please keep us posted.

Thanks,

Mary

SteveNorcross's avatar
SteveNorcross
Channel Surfer
5 years ago

I have removed the app and reinstalled and it does not solve the problem.  I did this twice.  If you have any other suggestions I will try those.  Thanks.

  • Jmelli's avatar
    Jmelli
    Newbie
    5 years ago

    I’ve also tried a system restart and app removal and re-installation. All software is also up to date. Connecting to both Cox and Xfinity yield the same result, ‘Watch Now’ button doesn’t work. Trying to watch the Bruins game on the NESN app on iPhone is showing issues as well so my guess is that this is a network problem. 

    • ValerieND's avatar
      ValerieND
      Newbie
      5 years ago

      Same thing - its just showing Bruins Face-Off live - will not show the program!!!!

  • RokuMary-F's avatar
    RokuMary-F
    Community Moderator
    5 years ago

    Hi everyone,

    Thanks for letting us know all that you've done.

    If you're still experiencing an issue, try checking for any system updates in Settings>System>System update>Check now. If the issue remains unresolved, I'd recommend reaching out to NESN directly to report the issue and request additional support. Many channels on the Roku platform is developed and maintained by the channel provider directly, and they'll be able to best assist.

    Thanks,

    Mary