Forum Discussion

SteveNorcross's avatar
SteveNorcross
Channel Surfer
5 years ago

NESN App downloand but will not play when "Watch Now" is clicked

My cable provider is COX.  I followed the menu driven procedures and added the NESN app to ROKU on my TV and have COX verified on ROKU in the "Manage TV Provider" section.  When I click on the NESN a...
RokuMary-F's avatar
RokuMary-F
Community Moderator
5 years ago

Hi SteveNorcross,

Thanks for reaching us.

Have you tried removing the NESN channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote, and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the NESN channel back once more. Does this clear up the issue you are seeing?

Please keep us posted.

Thanks,

Mary

Mfitzg07's avatar
Mfitzg07
Newbie
5 years ago

RokuMary-F I am also having the exact same issue as SteveNorcross . I uninstalled the app, restarted the system, installed the app again, signed in with tv provider, but still the same issue. App opens fine, but clicking on the watch live does nothing, and sometimes crashes the app