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Thamilton's avatar
Thamilton
Reel Rookie
2 years ago
Solved

Need to uninstall a subscription app

Hello, I am in a bind, I need to uninstall an app but can't because it is a subscription app, Crunchyroll. The app has a bug or something in it that can happen and to fix it, you need to uninstall the app. I can't believe that Roku won't allow this. It is the only spot I watch the app sil o every day that goes by us money lost. How can I walk around this without having to wait until the subscription runs out? 

  • RokuMary-F's avatar
    RokuMary-F
    2 years ago

    Hi Thamilton

    Thanks for your first post in the Roku Community!

    We understand that you need assistance in removing the channel and having an issue playing content on the Crunchyroll channel. We'd be happy to take a closer look to see how we can help get you up and running.

    Please note that if the channel you want to remove is billed to your Roku account, the subscription must first be canceled before the channel can be removed from your Roku device.

    • Note:
      • If a subscription is canceled before the end of the billing cycle, you can continue to access the channel until the current billing cycle ends.
      • Channels cannot be removed at Roku.com.

    We would like to take a few steps to ensure that we are offering the best service possible and assist you in resolving the playback issue with Crunchyroll. Follow these steps in order:

    1. Navigate to the channel tile on the Roku home screen, press the * key on your remote, and choose 'Remove channel'.
    2. Next, restart your device from Settings > System > Power > System restart (If you do not see a Power submenu, skip to the next step).
    3. After your Roku device restarts, visit the Roku Channel Store and add the channel again.

    If the issue persists, please refer to the support article here for additional troubleshooting steps: How to resolve a channel playback issue | Roku

    Please try doing this and see if it helps with what you're experiencing.


    Best regards,
    Mary

13 Replies

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  • RokuMary-F's avatar
    RokuMary-F
    Community Moderator
    2 years ago

    Hi Thamilton

    Thanks for your first post in the Roku Community!

    We understand that you need assistance in removing the channel and having an issue playing content on the Crunchyroll channel. We'd be happy to take a closer look to see how we can help get you up and running.

    Please note that if the channel you want to remove is billed to your Roku account, the subscription must first be canceled before the channel can be removed from your Roku device.

    • Note:
      • If a subscription is canceled before the end of the billing cycle, you can continue to access the channel until the current billing cycle ends.
      • Channels cannot be removed at Roku.com.

    We would like to take a few steps to ensure that we are offering the best service possible and assist you in resolving the playback issue with Crunchyroll. Follow these steps in order:

    1. Navigate to the channel tile on the Roku home screen, press the * key on your remote, and choose 'Remove channel'.
    2. Next, restart your device from Settings > System > Power > System restart (If you do not see a Power submenu, skip to the next step).
    3. After your Roku device restarts, visit the Roku Channel Store and add the channel again.

    If the issue persists, please refer to the support article here for additional troubleshooting steps: How to resolve a channel playback issue | Roku

    Please try doing this and see if it helps with what you're experiencing.


    Best regards,
    Mary

    • Thamilton's avatar
      Thamilton
      Reel Rookie
      2 years ago

      Hello, I have cancelled the subscription through Roku, as it was done that way. It still has a while left on it. After doing this I have restarted the Roku and it does not give me the option to uninstall the app still. Just move it, or manage my subscription. I have also disassociated the device through Crunchyroll and restarted the Roku. Still no option to uninstall. Basic burning money at this point... Still looking for options to do this sooner than later. I can't believe I don't have an option to just uninstall anything regardless of subscription status.

    • crs66's avatar
      crs66
      Newbie
      2 years ago

      I own two Roku TVs, one ONN, and one INSIGNIA. Both TVs had an issue with the TWC app, but I was able to successfully remove and reinstall the app on the INSIGNIA TV while having an active streaming service. However, my ONN TV does not give me the option to remove the app, which is frustrating.