Forum Discussion

LukeColey's avatar
LukeColey
Reel Rookie
5 years ago

NBC channel: How to fix 'CloudpathError' on Roku

I’m getting this message when I try to watch a show on NBC. Error Code: CloudpathErrorAuthorizationNIP. What do I need to do to fix this?  
DBDukes's avatar
DBDukes
Community Streaming Expert
5 years ago

LukeColey 

It sounds like the app isn't able to reach the service. I'd wait it out for a few hours. If, say, the next morning, the issue remains, try removing the app, rebooting the Roku, then reinstalling the app. In that order.

DarleneHoffman's avatar
DarleneHoffman
Newbie
4 years ago

I can’t open up my nbc show that I miss last Wednesday Chicago med and Fire

  • RokuMary-F's avatar
    RokuMary-F
    Community Moderator
    4 years ago

    Hi DarleneHoffman,

    Thanks for posting in the Roku Community!

    We recommend starting here to troubleshoot channel issues: Follow these steps in order:
    1. Navigate to the channel tile on the Roku home screen, press the * key on your remote, and choose 'Remove channel'.
    2. Next, restart your device from Settings>System>Power>System restart (If you do not see a Power submenu, skip to the next step)
    3. Once your player/TV starts up again, go to 'Streaming Channels' on the Home screen, and add the channel back once more.

    To help troubleshoot the issue further, follow this link: How to resolve a channel playback issue | Official Roku Support

    Please keep us posted and we'll continue assisting you from there.


    Best regards,
    Mary

    • MikiK's avatar
      MikiK
      Reel Rookie
      4 years ago

      I’m having this problem too. I basically only watch MSNBC in the NBC app so I’m not sure if it would happen on the other channels. I get 2 cloudpath errors, one is cloudpath authorizationNIP and the other is cloudpath and something about parental controls? I don’t have any sort of parental controls set for NBC or the Roku at all. You have to say “ok” and then it takes me to the live channel guide. Sometimes it works if I click the show but I usually have to go all the way out and to something like Netflix and then go back to the NBC app and try again. It always happens at 8:00 for the Chris Hayes show and I end up missing the 1st 5 minutes. Very frustrating!! 

      • RokuDanny-R's avatar
        RokuDanny-R
        Retired Moderator
        4 years ago

        MikiK

        Thanks for the post.

        Have you already tried the troubleshooting steps recommended by RokuMary-F in her last response?

        Please keep us posted what you find out and we will be able to assist you further.


        Thanks,
        Danny

    • Vern45's avatar
      Vern45
      Reel Rookie
      3 years ago

      That does not work