Forum Discussion

LukeColey's avatar
LukeColey
Reel Rookie
5 years ago

NBC channel: How to fix 'CloudpathError' on Roku

I’m getting this message when I try to watch a show on NBC. Error Code: CloudpathErrorAuthorizationNIP. What do I need to do to fix this?  
Kmoses43's avatar
Kmoses43
Newbie
4 years ago

I keep getting an error message.  The error code is CliudpathErrorAuthoruzationNIP.  Can you help me please 

  • makaiguy's avatar
    makaiguy
    Community Streaming Expert
    4 years ago

    Kmoses43-

    Cloudpath authorization errors deal with logging you into your subscription to channels that use the Cloudpath service for their subscription management, such as the NBC/Universal family of channels.

    One thing that some have reported fixes this is going into the channel on your Roku, logging/signing out, then logging/signing back in again.

    • Spoolin7's avatar
      Spoolin7
      Reel Rookie
      4 years ago

      I have removed the channel and reinstalled it, as well as log out and sign back in with the same results. Even logged out, removed it, reinstalled it and then signed back in. 

      still will play a few into the next show and then go blank with the cloudpath error message pops up. Says go back or ok and it takes you to the guide and you select the show and if you click on it too soon will show the cloud path error again, so have to wait like 30-45 seconds and then will take me to the show I wanna watch. Which of course makes you miss the first minute or so and on some shows, that’s the whole gist of the what the show is about or the episode is trying to solve. 

      frustrating. 

      • RokuMary-F's avatar
        RokuMary-F
        Community Moderator
        4 years ago

        Hi Spoolin7,

        Thanks for posting in the Roku Community!

        If removing the channel and adding it back after you've restarted the device does not resolve the channel issue, I'd recommend reaching out to channel support directly to report the issue and request additional support. Many channels on the Roku platform are developed and maintained by the channel provider directly, and they'll be able to best assist. If other channels are working correctly, and you only experience this issue on that channel (app), that is likely an indication that the issue lies within that particular channel. In these cases, the channel provider will need to investigate the issue in order to help resolve it.

        You can reach NBC support here

        We appreciate your patience regarding this issue.


        Best regards,
        Mary