Forum Discussion

beccareeee's avatar
beccareeee
Newbie
8 months ago

NBC app error during playback "Cloudpatherrorretransusermvpdblacklisted"

i have not been able to access the unlocked free shows on the NBC app for a few weeks now. Is this a regional dispute issue? The zip code listed (84189) with the error code is not my local zipcode at...
app playback
Amyw717's avatar
Amyw717
Roku Guru
6 months ago

None of that is the issue. I’m able to watch my live stream local sports on my cable channel on my TiVo, NBC Sports cable channel on my Astound broadband subscription so there’s no reason why I shouldn’t be able to watch it on the Roku. As stated before this exact issue happened back in 2023 and it took Roku seven weeks to fix it.

I have already logged out logged back in re-authenticated deleted the app and added it back. None of that is working. I included a link to the previous chain back in 2023 where they admitted there was an issue and it took seven weeks to fix. It’s the same exact error happening again. 

 

https://community.roku.com/t5/Channels-viewing/NBC-SPORTS-APP-Error-Code-Cloudpath-ErrorRetransUserMVPDBlacklisted/td-p/859899 

 

 

AvsGunnar's avatar
AvsGunnar
Community Streaming Expert
6 months ago

Amyw717 

Have you ever been able to use your Astound subscription with your Roku device?

Are you able to select Astound as a TV Provider.  Alternatively, who are you selecting as a TV provider when prompted?

While I came across some previous info for Roku and Astound, the Astound Broadband website does not mention Roku as a currently supported device.

https://astound-prod.mindtouch.us/support/apps-and-streaming

https://astound-prod.mindtouch.us/support/apps-and-streaming/astound-tv-app

  • Amyw717's avatar
    Amyw717
    Roku Guru
    6 months ago

    Yes I’ve been using my Astound subscription for years on the Roku. As stated in my post this exact issue happened in 2023 and Roku took seven weeks to fix it. It had nothing to do with what the user was doing it was Roku and a problem with the NBC Sports app. I’m hoping by continuing to post here it will get somebody’s attention and they will get it fixed!

    • RokuEmmanuel-D's avatar
      RokuEmmanuel-D
      Community Moderator
      6 months ago

      Hey everyone,

      Thanks for reporting this issue!

      The team is aware of the problem and is currently looking into this. We appreciate everyone who has provided the necessary details for the investigation. 

      In the meantime, we would suggest to reach out directly to the NBC support team for more updates. 

      Thanks again for your cooperation!

      Roku Community Team

      • Amyw717's avatar
        Amyw717
        Roku Guru
        6 months ago

        Thank you for acknowledging this. Please keep us posted. I hope it doesn’t take seven months to get this fixed like last time. You can refer to the thread that I posted for when this happened before.

        I have reported it to NBC directly however it appears to be an issue with Roku app version of the NBC Sports app only. It’s not an NBC Sports issue