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TheycallmeKT's avatar
TheycallmeKT
Newbie
29 days ago
Solved

NBA app crashes within seconds

Hello all,

I have a Roku device that plugs into my TV. I recently installed the NBA app again and after a few seconds of running content, it crashes. If I am moving around within the app, it is fine; however, once I start to stream content, it will crash within seconds. Need advice. I have tried to uninstall and reinstall. Thank you. 

app playback
  • RokuSuzette's avatar
    RokuSuzette
    29 days ago

    Welcome, TheycallmeKT​ 

    It seems you're experiencing problems with the NBA app crashing when streaming begins. Thanks for taking the initiative to uninstall the app in an attempt to resolve it.

    Consider trying these steps:

    1. Press Home  on your Roku remote
    2. Scroll down and select Settings
    3. Select System
    4. Select Power. If you do not see a Power submenu, skip to the next step
    5. Select System restart
    6. You can also reset your Roku device by unplugging it:
      1. Power off your Roku device
      2. Unplug it from its power source
      3. Wait 10 seconds, then plug it directly into a power outlet
      4. Turn it on and try accessing content again


    For more help with app issues, check out this link for troubleshooting steps.

    Hope this helps! Let us know if you need more info. 

    Roku Community Team 

1 Reply

  • RokuSuzette's avatar
    RokuSuzette
    Community Moderator
    29 days ago

    Welcome, TheycallmeKT​ 

    It seems you're experiencing problems with the NBA app crashing when streaming begins. Thanks for taking the initiative to uninstall the app in an attempt to resolve it.

    Consider trying these steps:

    1. Press Home  on your Roku remote
    2. Scroll down and select Settings
    3. Select System
    4. Select Power. If you do not see a Power submenu, skip to the next step
    5. Select System restart
    6. You can also reset your Roku device by unplugging it:
      1. Power off your Roku device
      2. Unplug it from its power source
      3. Wait 10 seconds, then plug it directly into a power outlet
      4. Turn it on and try accessing content again


    For more help with app issues, check out this link for troubleshooting steps.

    Hope this helps! Let us know if you need more info. 

    Roku Community Team