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Ellingson101's avatar
Ellingson101
Newbie
4 years ago

NBA app - new update is not working

The new NBA app is terrible, 

here are the current issues:

1. Crashes unexpectedly, it does this every 10-15 minutes while watching live or replayed games 

2. the ‘Hide Scores’ option only doesn’t work because every time I need to engage the button after restarting or crashing

These problems make the league pass impossible to watch, especially game replays because it crashes and it requires restarting the NBA app, which requires fast forwarding to find the spot I previously left off, I spend more time fast-forwarding than watching games.  

solutions I have tried:

1. Restart Roku through the settings panel 

2. Uninstalled and re-installed the NBA app

 

nothing has worked, I have always used Roku strictly for the NBA app to watch games oversees, the new update needs to be updated to avoid the crashing and ‘hide scores’ issues to even make the app usable for people like me that can not watch the game live (I watched a preseason game, it just kept crashing, it’s unbearable)

 

i hope someone read this and notifies the right people to have these bugs patched and sorted out, Régular season starts next week 

 

thanks for anyone who can help out

# nbaleaguepass #nba #leaguepass

 

app playback

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  • Anonymous's avatar
    Anonymous
    3 years ago

    Hi NBAFanatic

    Thank you for the inquiry!

    Does the issue only occur on NBA or across other channels installed on your Roku device? Have you tried removing the affected channel and then re-install again? If not, we suggest starting there. In some cases, removing the affected channel and then re-installing it may help. Restart your device before re-adding the channel back in to ensure the process is successful. We recommend doing this through the Settings menu by navigating to Settings > System > Power (If there is no Power submenu, proceed to the next step.) > System restart.

    For detailed instructions, refer to this Support link for more information: How to resolve a channel playback issue | Official Roku Support.

    Keep us posted if you have any further queries that we can assist with.


    Warm Regards,
    Lianna

    • JLS_OH's avatar
      JLS_OH
      Reel Rookie
      3 years ago

      Only with NBA app..I removed/readied, but it still has intermittent issues, often just not playing at all (blank screen).

    • Anonymous's avatar
      Anonymous
      3 years ago

      Hi  JLS_OH

      Thank you for the inquiry!

      To ensure the process of removing and re-adding the NBA channel is successful, make sure to restart your device before adding the channel back in. from the Settings menu by navigating to  Settings > System > System restart > Restart. However, if it still has no dice and the issue is only with the channel alone, this is a good indication that there is likely an issue within that specific channel that will need to be addressed with an update from the channel publisher. Channels on Roku are created and maintained by each channel publisher. In this case, you'll want to reach out to NBA support directly to share your feedback.


      Warm Regards,
      Lianna