Forum Discussion

Mavison's avatar
Mavison
Binge Watcher
2 years ago
Solved

My5 not starting on Express

Express 4k 3820EU running 12.5.0 build 4178-CU, with MY5 app 2.8 build 209 -  ie latest ones. When My5 selected, displays logo then screen blanks. I have tried power off/on, and deleting app and re...
  • renojim's avatar
    renojim
    2 years ago

    When you removed it and reinstalled it did you restart your Roku device after you removed it and before you reinstalled it?  If not, try again.

renojim's avatar
renojim
Community Streaming Expert
2 years ago

When you removed it and reinstalled it did you restart your Roku device after you removed it and before you reinstalled it?  If not, try again.

  • Mavison's avatar
    Mavison
    Binge Watcher
    2 years ago

    No, I had not restarted it.

    But I now have removed, restarted and added - and My5 now springs into life again!

    Many thanks for that suggestion.