Forum Discussion

r_chehade's avatar
r_chehade
Newbie
2 years ago
Solved

My Roku channel is not working!

Hello,  It's been over a year now, everytime I want to watch something on the Roku channel it goes blank. I'm able to load the Roku channel. But once I'm in the channel I can't view anything as noth...
app feature
content
  • RokuJanadeeK's avatar
    RokuJanadeeK
    2 years ago

    Hi r_chehade.

    Thank you for the details you have shared with us! We apologize for the inconvenience, and we're happy to look into this.

    Could you tell us the steps you have taken so far? Also, is the Roku Channel the only app affected by the issue? Have you tried rebooting your router just to check for streaming differences? 

    We would recommend the basic troubleshooting sequence below:
    1. Remove the channel: navigate to your home screen, move to the right, highlight the app, press Star*, then select Remove channel.
    2. Perform a system reboot. Navigate to your home and select Settings > System > Power (skip if unavailable) > System restart.
    3. Re-install the channel: navigate to your home, scroll and select Store, look for the app, then press Add channel.

    If the issue is persistent, could you provide us with the following:

    • Channel's build version by highlighting the channel on the Roku home screen and clicking the star button (*) on your remote.
    • Tracker ID when this issue occurs (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID).

    Your response is highly anticipated.

    All the best,
    Janadee

  • RokuRiamie-D's avatar
    RokuRiamie-D
    9 months ago

    Hi lgalwar,

    Welcome to the Roku Community!

    Thanks for bringing to our attention that you are not getting the Crave TV channel on your Roku streaming platform. We would be more than willing to provide you with more details about this.

    As we have checked on our Roku Channel Store website, Crave TV is currently not available. To learn more about the reason why channels are no longer available on Roku, please visit our Roku Support article: Why is an app no longer available on my Roku streaming device?

    Thank you for your understanding. We hope you find this information helpful.

    Cheers,
    Riamie

renojim's avatar
renojim
Community Streaming Expert
10 months ago

dhvdrtv, this often happens when the Roku account isn't associated with Canada.  If you search the "Streaming Store" on your TV for Crave (an app that's available in Canada, but not the US) does it show up?  If it doesn't, there's probably an issue with your Roku account.  Since you mentioned using a VPN on your computer, it's quite possible that if you set up your Roku account on that computer you ended up with a Roku account that's not associated with Canada.

dhvdrtv's avatar
dhvdrtv
Reel Rookie
10 months ago

renojim I found Crave, but it says Currently Unavailable. It seems you are right.

What is your recommendation? Should I create a new Roku Account? Do I need a new email for this?

 

  • renojim's avatar
    renojim
    Community Streaming Expert
    10 months ago

    dhvdrtv, I don't think you need a new email address as long as you close the current Roku account tied to the email address.  When you create the new account at https://my.roku.com make sure you're not using a VPN or anything that could mask your true location.  You can use something like https://www.iplocation.net/ to show what your location appears to be.  You may also want to clear you browser cookies or use a private/incognito browser window to ensure no saved data will interfere with the process.  You'll have to factory reset your TV to link it to the new account.

    How to close your Roku® account | Official Roku Support

    How to factory reset your Roku® streaming device | Official Roku Support

  • dhvdrtv1's avatar
    dhvdrtv1
    Newbie
    10 months ago

    Hi renojim,

    I read your advice. I recall creating the US account when I visited my sister. I deleted my Roku account and recreated it in Canada where I am living.

    The Roku Channel is working now. Thank you so much for your help.