Movie programming locks up after a commercial break

Question

During a movie programming locks up after a commercial and I have to start the movie over from the beginning time after time

RokuJohnB · Answer

Hi Tk65,
Greetings from the Roku Community!We will be more than happy to take a closer look into this issue that you're experiencing. May we know if this is happening on all contents and channels or if this is isolated? (Specify) What Roku device are you using right now? (Roku Express, Roku streaming stick, Roku Ultra, Roku streambar, Roku TV-Specify)
We look forward to hearing from you soon.
Thanks,
John

JustAUser11 · Answer

I have the same problem with Roku Express, playing free movies. Always with the Ford commercials the movie does not restart , most other commercials the movie starts up where it left off. What works is hit the Return button and fast forward to where the movie was at. Not an attractive way to watch movies!

RokuCarly · Answer

Welcome and thank you for posting here in the Roku Community, JustAUser11!
We appreciate you for bringing this to our attention. We'd be more than happy to look further into your concern.
With this being said, could you please specify which channel you have seen this behavior? In addition, if you can send us a video clip of it, that would be great.&nbsp;
We'll be anticipating your response!
Best regards,Carly

loaper · Answer

I'm having the same problem. I have the Roku Express and I'm trying to watch (free) movies on the Roku channel but at the end of commercial breaks the playback just locks up. I've given it as much as 7 minutes to continue but to no avail. This was happening many months ago - I finally gave up and haven't tried the Roku channel until recently (guess it's been so long ago that I forgot about the problem). Nothing has changed apparently. All the Paid streaming channels work fine (YoutubeTV, Paramount, etc) but if it's the free stuff, forget it.&nbsp;

RokuCarly · Answer

Thank you for sharing your concern here in the Roku Community, loaper!
Firstly, we sincerely apologize for any inconvenience this may have caused you.&nbsp;
Our team is aware of this issue and is currently in the process of reviewing and correcting it. We have an open investigation at the moment and with this being said, we'd like your Roku Express streaming player to be included in the process as we want to help you get back on streaming The Roku Channel without interruptions.&nbsp;
Kindly provide us with the following details below so we can update our Engineering team:

Roku device model, serial number, device ID, and current OS version. (this can all be found in Settings &gt; System &gt; About)
 Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)

We'll be looking forward to your response!
Best regards,Carly

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Movie programming locks up after a commercial break

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