Forum Discussion

Mexico24's avatar
Mexico24
Reel Rookie
2 years ago
Solved

MLB Login fails even though it is correct

We are using a Roku Smart TV.  I was using the MLB App fine until today it wouldn’t open.  Netflix etc all opening.    I uninstalled and reinstalled MLB.  All fine except it says login failed.  The login is correct.  I again uninstalled and reinstalled twice as the login failed continues.  I can login to the other TV in the condo just fine.   Any thoughts?  These TV’s are pretty new.  

App playback
  • RokuERey's avatar
    RokuERey
    2 years ago

    Hi Mexico24,

    Greetings from the Roku Community!

    We appreciate you flagging us about this issue with the MLB app, and it seems like you've done the necessary troubleshooting to work on it.

    If the troubleshooting does not apply, we would suggest reaching out to the channel support team and getting additional assistance. Channel authentication is managed directly by the channel provider itself.

    You can contact them here: MLB.TV | Contact Us.

    Best regards,
    Rey

  • Mexico24's avatar
    Mexico24
    Reel Rookie
    2 years ago

    Repeated uninstall, reinstall, restarts every time and still cannot login, it says fail.  The app worked for a day, next day froze, and the uninstall cycle was done all day.   I even changed my password as the screen suggested. Nada. Cannot get on the app. 

  • RokuERey's avatar
    RokuERey
    Retired Moderator
    2 years ago

    Hi Mexico24,

    Greetings from the Roku Community!

    We appreciate you flagging us about this issue with the MLB app, and it seems like you've done the necessary troubleshooting to work on it.

    If the troubleshooting does not apply, we would suggest reaching out to the channel support team and getting additional assistance. Channel authentication is managed directly by the channel provider itself.

    You can contact them here: MLB.TV | Contact Us.

    Best regards,
    Rey

    • Flyerphann's avatar
      Flyerphann
      Newbie
      12 months ago

      I came across this when searching for an answer yesterday, so once i found the solution I wanted to put it out there for future searchers. Currently (hopefully this changes in the future), it appears that the mlb app doesn't recognize special characters, at least not all of them. So if you're password has a special character, its probably one the app doesn't recognize (tho the website does?), so changing your password may be whats needed. On the mlb page i found where it says they want at least 1 upper, 1 lower, 1 number and 0 special characters. (I mean, it is 2024 right, you'd think they'd accept them?)