Media player won't work for my roku 3 after the last update
My media player won't work for my roku 3 since the last update.
Forum Discussion
Hi everyone,
Thanks for the posts.
We would be more than happy to investigate this issue further. Can you please provide us the following information:
-Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
-does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-steps to reproduce the issue you are seeing
Once we have this information, we will be able to pass it along to the appropriate Roku team to investigate further.
Thanks,
Danny
RokuDanny-R same problem - Roku media player stopped recognizing media on a USB thumb drive (SanDisk 256 GB) which worked perfectly fine till the OS update to 11.0.
-Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
Roku TV: 5305X (Insignia model NS-55DR420NA16)
Device ID: 473576888324
Software version: 11.0.0 build 4180-12
-does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
Roku media player 5.5 build 13
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
Tracker Issue ID 24-165-323
-steps to reproduce the issue you are seeing
Thanks for the post and providing us with your information.
I have passed along your concerns and information to the appropriate Roku team to investigate further.
Once more information is available, I'll be sure to update this Community thread.
Thanks,
DannyNEWS FLASH!
I noticed another post about an update that fixed the problem so I checked my roku 3 and it still had the broken update (v11 build 4180), so on a whim I manually checked for an update and sure enough there was one. After manually updating to build 4184 the media player now recognizes my NTFS 1TB HDD and so far everything seems back to normal. Fingers crossed! I hope this will help roku reconsider the ramifications of pushing updates to unsuspecting users without warning. To be fair, roku is not the worst in the industry of constant updates that break more than they fix, and add useless 'features' that bloat and bog the works (think Microsloth, Crapple, Netflux, etc.). I guess it's about time to disconnect from the outside world and take a break from intruders.
rglover wrote:NEWS FLASH!
I noticed another post about an update that fixed the problem so I checked my roku 3 and it still had the broken update (v11 build 4180), so on a whim I manually checked for an update and sure enough there was one. After manually updating to build 4184 the media player now recognizes my NTFS 1TB HDD and so far everything seems back to normal. Fingers crossed! I hope this will help roku reconsider the ramifications of pushing updates to unsuspecting users without warning. To be fair, roku is not the worst in the industry of constant updates that break more than they fix, and add useless 'features' that bloat and bog the works (think Microsloth, Crapple, Netflux, etc.). I guess it's about time to disconnect from the outside world and take a break from intruders.
It would be nice if we could turn off Auto Updates. But if we could then at some point our devices may not work after a Roku Server update.
Ah, Yes! Micro$oft - Those Bastrads (that's a deliberate misspelling :smileywink:) They are Always pushing their latest O.S. full of security holes. Then at some point my OS is not supported anymore.
I'm still using XP, and they will just about have to pry my cold, dead fingers off my keyboard before I upgrade. :smileysad:
