Media player won't work for my roku 3 after the last update
My media player won't work for my roku 3 since the last update.
Forum Discussion
Hi Danny...
here are screen images of the information that you requested.
The steps to reproduce the problem is to attach a USB external hard drive.. I used a 2Tb, and also tested with a 512GB drive... I would get the Roku Media Player screen asking if I wanted to "Launch" the drive, and I selected Yes... the drive did not appear to be available, and I got the Roku Media Player/Help screen (see blow) advising to connect to a DLNA server or attach a USB drive.
Note: I also tested with two 16GB flash drives (one with MP3 audio files, the other with MP4 video files), and they both worked fine and were successfully launched and the folders displayed as well as the files.
Thanks for the post.
I have passed along your concerns and information to the appropriate Roku team to investigate further.
Once more information is available, I'll be sure to update this Community thread.
Thanks,
Danny
Same as all the others. After update to ver 11 on April 20, 2022 media player will not recognize external USB hard drive but will recognize thumb drive (???). Tried different size drives and different file systems (NTFS, FAT32, exFAT). Will someone please wake up the knucklehead that's responsible for this egregious error and get it fixed? It would be nice if we, the users, were notified of updates and given the choice to update.
Update:
I have confirmed what other users have reported:
After the OS11 update the roku media player will not recognize any USB HDD no matter the size or the file format. It WILL recognize a thumb drive, but only with FAT32 format (which typically has to be no more than 32GB).
While we're on the subject of RMP, I would like to make additional comments. I tried searching the forum for a more appropriate place and could not find a relevant one, so forgive me if this is not the right space.
A year or two ago, an update made some substantial changes to the functionality of the RMP, and not good ones. Before, while playing a video and pausing or FF, the progress bar indicated the 'elapsed' time on the left and the 'remaining' time on the right. After the update, the indication on the right was a static 'total time' of the video while the left still indicated 'elapsed' time. I noticed with the OS11 update it has changed back to 'remaining' time on the right. This is much more useful than the static 'total time'. PLEASE LEAVE THIS CHANGE AS IS.
Also after the older update, the 'Resume' indication was affected. If the video is stopped within 3-4 minutes from the end, the video is reset back to the start and cannot be resumed, only started from the beginning. I rely on the 'Resume' indication to keep track of which videos in a series I have watched. It would be most helpful to be able to watch close to the end (credits) and still have the 'Resume' indicated.
The last issue is automatically starting the next video without choice. This is very annoying and should be a user option.
Actually, in my opinion, any 'features' should be options available via settings.
RokuDanny-R Thank you Danny !
RokuDanny-R can confirm that the issues i am having are exactly the same as AirMojo . Thank you for your help and hope for a solution.
This problem has been reported in some other recent threads:
Unclear if Roku is working on it.
rglover wrote:Also after the older update, the 'Resume' indication was affected. If the video is stopped within 3-4 minutes from the end, the video is reset back to the start and cannot be resumed, only started from the beginning. I rely on the 'Resume' indication to keep track of which videos in a series I have watched. It would be most helpful to be able to watch close to the end (credits) and still have the 'Resume' indicated.
That's actually the way most online providers, as well as player apps on other devices work as well. They figure you've reached the credits and have completed the movie. HBO Max and Disney+ both do the same thing. I use Kodi as my media player on the Shield, and it marks a video complete if you stop close to the end.
There are other ways to know what the last episode watched was, but it entails using a media server instead of connecting the drive directly to the Roku. Plex and Emby both know where you left off. I use Serviio as a DLNA server, and RMP for playing on the Roku. For TV episodes, Serviio puts an asterisk (*) next to the season last watched, and when you open the season the last watched episode has the same mark. If your media is in the MP4 or MKV container, then resume is still available as well. TS/M2TS container resume and pause has been broken in RMP for quite some time, and I can't get an answer from the Roku developer about what's being done about it.
Adding my name to the growing list of users reporting that the 11.0 OS "upgrade" has broken the USB port on their Roku 3's (4230X).
I have tried both NTFS and FAT32 formatting, USB 2.0 vs. USB 3.0, 16 GB vs. 256 GB, in every possible permutation (note that I use "FAT32Format GUI" to format drives greater than 32 GB for FAT32). All variations worked on the same Roku device prior to the update to 11.0, and with the same USB thumb drives. Now none of them do as of April 20, 2022.
Model: Roku 3 (4230X)
S/N: 4E756C013239
OS: 11.0.0 Build 4180-04
Connection type: Ethernet
I literally have the same problem with my Roku 3. It's been 8 minutes since the software updated to 11.0 and all of a sudden my external drive is no longer supported. The same happened with my other Roku 3.0 a few weeks back but I thought USB plug in broke or something but it is the software update that is making this happen. How come Roku hasn't said or done anything? This is super frustrating. We should be able to roll back to 10.5 until this matter is resolved. It's been weeks and we know nothing.
