Forum Discussion
makaiguy
4 years agoCommunity Streaming Expert
mfa-
Roku operating software version 11 has started rolling out. Your problem might be the result of that. Settings > System > About will show you your Roku version.
mfa
4 years agoReel Rookie
Yes, version 11 is running. Any thoughts on how to check if this is the problem? I've tried using a powered USB hub, though the Roku does recognize when a USB drive is inserted, the USB thumb drive is properly formatted, and the MP4 files have been converted to Roku settings (Handbrake) but still the Roku just gives me the help page. Frustrating.
- renojim4 years agoCommunity Streaming Expert
There seem to be a few reports of issues with Roku 3 devices, RMP, USB drives, and v11.0. Bringing this to the attention of RokuDanny-R .