Forum Discussion

NYJack's avatar
NYJack
Streaming Star
2 years ago
Solved

MAX Pause function not working correctly

Just recently (maybe within the last week or so) when playing a video in the MAX app the PAUSE button has to be pressed twice to either pause while playing or play while paused. To further confuse th...
  • RokuCarly's avatar
    RokuCarly
    2 years ago

    Hi, NYJack!

    Thanks for sharing your Pause issues inside the Max app. We'd be happy to help you contact the right Support for this. 

    Since this is an isolated case involving the Max app exclusively, we strongly advise that you contact their Support team for further assistance and clarification.

    Please be advised that the majority of content on the Roku platform comes from streaming channels maintained and updated independently by the channel's provider. Their app may need an update from them.

    You may reach them here: Max Support

    Once again, we highly appreciate the troubleshooting steps you've attempted to try and resolve the issue. We hope this will get everything sorted out soon so you can get back on streaming at your convenience.

    Best regards,
    Carly

Two_Sense's avatar
Two_Sense
Newbie
10 months ago

I'm having this same issue with Max & Hulu on my Roku Express 4k.

It's November 6th & I started noticing it about 2 or 3 months ago.

At first, I thought the apps changed their function but it didn't always happen.

So, I searched Google for an answer & found this post. I hope there's fix.

RokuCarly's avatar
RokuCarly
Community Moderator
10 months ago

Welcome, Two_Sense!

We're grateful to have you here in the Roku Community.

Thanks for sharing your input with us. We completely understand your concern about the functionality inside the Max app on your Roku.

Please be informed that our relevant team has already looked into this and further advised the users who are currently experiencing this issue to report this directly to the channel provider since we don't have access to their running operating system. 

Max develops and maintains their app on the Roku streaming platform independently. You may reach them here for further assistance: Max Support | Contact Us

We hope this will be sorted out soon.

Best regards,
Carly