Forum Discussion

manaaju's avatar
manaaju
Newbie
2 years ago
Solved

Max not working on Roku please help me

Hi, I've been able to use the max app on my roku for over a year. Suddenly it is logged out and I can't log in. I get stuck in a loop where I login and it immediately logs me out when I try to watch a show. My subscription is through YouTubeTV. Anyone else had this issue?

  • Tivoburkee's avatar
    Tivoburkee
    2 years ago

    If you do google search many are having the same issue. It's up to MAX if they accept sign-in credentials from other services on the stand-alone Max app. I guess they no longer do. You're not saving any money doing it through YTTV, cancel your max thru YTTV and resign up directly with MAX proper. I pay for YTTV and have separate account for Max. You might find deal on subscription to the stand-alone Max? 

2 Replies

  • Tivoburkee's avatar
    Tivoburkee
    Community Streaming Expert
    2 years ago

    If you do google search many are having the same issue. It's up to MAX if they accept sign-in credentials from other services on the stand-alone Max app. I guess they no longer do. You're not saving any money doing it through YTTV, cancel your max thru YTTV and resign up directly with MAX proper. I pay for YTTV and have separate account for Max. You might find deal on subscription to the stand-alone Max? 

  • keithx13's avatar
    keithx13
    Streaming Star
    2 years ago

    I am having the same problem signing in with my tv provider (WOW), but only on the Roku.  I can sign in on my pc and on my iPad without any issues.  Called WOW and verified that I still have MAX, and that WOW has not changed anything in regards to my account or their relationship with MAX.  I can still cast from the iPad to the Roku, but connecting directly is much better.