Forum Discussion

Guiness92's avatar
Guiness92
Newbie
2 years ago
Solved

Max not working all of a sudden.

I have about 8 roku devices and never had a problem with any of them. The switch from HBO Max to Max was seemless and never had an issue either. At least, up until last week. The Max app allows me to...
  • RokuTakashi's avatar
    RokuTakashi
    2 years ago

    Hi, Dave121370 

    Thanks for posting, and welcome to the Roku Community.

    We appreciate you for sharing this information with us. Since the persisted after performing the provided troubleshooting step, we recommend contacting the channel provider's support directly and inquiring further about this issue for a workaround that needs an update on their end to resolve this since most channels on the Roku platform are designed and maintained by the channel providers themselves.

    We hope this issue will be sorted out soon.

    All the best,
    Kash

Trcooke's avatar
Trcooke
Newbie
2 years ago

It’s not you or your devices. I’ve had issues ever since they went from HBO/MAX to MAX. Error codes, endless waits for shows to start/open having to exit out of the app and reopen, etc. I  have contacted them each time and every time they ask the same questions. I’m pretty fed up with their service. Seems I spend more time working through fixing their code issues than the programmers they employ. It’s a software/programming issue and if they tell you it’s not, that’s BS! I live with a programmer, writes code every day, and he sees the issue immediately. However, they don’t want to admit the problem. Good luck, because it’s been ongoing now for over a year. 

MrEmerson's avatar
MrEmerson
Reel Rookie
2 years ago

Pretty sure my problem doesn't correspond to Trcooke's experience. A) It dates from the install of Roku software version 12.5.5 on Jan. 29 of this year; B) The problem did not occur when I reinstated an old Roku, running the current version of Max but with an old version of the Roku OS; C) As soon as the old Roku updated to Roku 12.5.5, Max started showing the error messages on it too.

Roku staff: I have already posted the particulars on my device, OS, etc. in a previous message.