Forum Discussion

Lemmlemm's avatar
Lemmlemm
Reel Rookie
2 years ago
Solved

Max channel zoomed in when streaming

Hello, I am sharing the same issue that NugBump and others are reporting. I have a TCL Roku TV. Sometimes when I use the Max App, the streaming is zoomed into the top left of the show (the bottom a...
app playback
  • RokuTakashi's avatar
    RokuTakashi
    2 years ago

    Hi, Cherylvrn1 

    Welcome to the Roku Community.

    We understand the issue you are having with the MAX channel which has a zoomed-in display when streaming, and we're here to help. Kindly follow the instructions below as this troubleshooting step will resolve the issue.

    1. Navigate to the channel tile on the Roku home screen, press the star (*) key on your remote, and choose "Remove channel".
    2. Next, restart your device from Settings > System > Power > System Restart (If you do not see a Power submenu, skip to the next step).
    3. Once your player/TV starts up again, go to "Streaming Store" on the Home screen, and add the channel back once more.
    4. You may also refer to this link: How to resolve a channel playback issue | Official Roku Support

    We hope this works, and let us know if you have further concerns or inquries.

    Best wishes,
    Kash

MutterErde's avatar
MutterErde
Channel Surfer
2 years ago

We gave up on Max and Roku solving this issue and are using the screen mirroring function from our iPad to our tv.

SOLUTION FOR APPLE PRODUCT USERS: If you have an iPad or iPhone you can use screen mirroring from the Max app and connect it on your tv. Works like a charm. 

  • RokuEmmanuel-D's avatar
    RokuEmmanuel-D
    Community Moderator
    2 years ago

    Hi, Community Users!

    We've already forwarded your concerns to our team as an update on the ongoing investigation of this issue. 

    We are grateful that you have brought this matter to our attention. Our Support team will diligently monitor this situation and has taken note of the valuable feedback you have shared with us. We apologize for the reoccurrence of this issue.

    We'll update this thread once a resolution has been provided. 

    All the best,
    Emman